Overview
Looking for full-time work (8 hours/day)
at $3.77/hour ($727.26/month)
Associates degree
Last Active
October 9th, 2025 (244 days ago)
Member Since
June 6th, 2025
Profile Description
Experienced Product Support Specialist with over 10 years of expertise in Tier 2 technical support, client facing website management, and SaaS platform. Skilled in troubleshooting web hosting issues, managing investor relations websites, and supporting cloud-based tools like Google Workspace. Proven ability to handle complex technical concerns, collaborate with cross functional teams, and deliver exceptional customer experiences across remote and on site environments.
Skills: Website Administration, SaaS Support, Google Workspace, Tier 2 Troubleshooting, Client Relationship Management, DNS & Web Hosting, Product Adoption Tools (Appcues), CRM Tools (Salesforce)
Top Skills
Marketing » CRM » Salesforce
Experience: 2 - 5 years
Marketing » Telemarketing » Inbound Sales
Experience: 1 - 2 years
Marketing » Telemarketing » Outbound Sales
Experience: 1 - 2 years
Other Skills
Website Builder » Godaddy Website Builder
Experience: 1 - 2 years
Website Builder » Wordpress
Experience: 1 - 2 years
Office and Administration » Google Workspace
Experience: 1 - 2 years
Website Builder » DNS Management
Experience: Less than 6 months
E-Commerce » Product Optimization
Experience: Less than 6 months
In my previous role, I worked closely with Appcues to support user onboarding and drive product adoption. I created and managed in app workflows, announcements, and tooltips to help guide users through key features and updates. I also handled troubleshooting, fixing display issues, making sure that targeting logic worked correctly, and resolving errors that affected the user experience. When needed, I coordinated directly with Appcues support and development team on behalf of the company to address more technical problems.
Customer Support » Ecommerce » B2B
Experience: 1 - 2 years
Customer Support » SaaS
Experience: 2 - 5 years
Web Programming » CSS
Experience: 2 - 5 years
Web Programming » HTML
Experience: 2 - 5 years
Website Builder » Weebly
Experience: 1 - 2 years
Office and Administration » Client Relationship Management
Experience: 1 - 2 years
Office and Administration » Quality Assurance » Bug Tracking
Experience: 1 - 2 years
Basic Information
- Age
- 34
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Bocaue, Bulacan
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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