I’m a dedicated and adaptable professional with over 2 years of experience in customer service, including a year of hands-on chat support using Zendesk. I’ve also worked as an appointment setter and dispatch coordinator, roles that strengthened my communication, organization, and time management skills. Alongside my work experience, I’ve received solid training as an Executive Assistant and Social Media Manager, giving me a well-rounded skill set in both administrative support and digital engagement. I’m passionate about providing excellent service, staying organized under pressure, and contributing to a team’s success in fast-paced environments.
Experience: 6 months - 1 year
Hands-on experience using Zendesk for live chat, ticketing, accounts approval and customer resolution.
Experience: 1 - 2 years
Handling customer inquiries, complaints, and service issues across voice and chat channels.
Experience: Less than 6 months
Trained in creating and scheduling content, community engagement, and basic brand management across platforms.
Experience: Less than 6 months
Handling objections, and confirming schedules professionally.
Experience: Less than 6 months
Trained in managing calendars, emails, travel arrangements, and administrative support for executives.
Experience: Less than 6 months
Managing dispatch tasks, coordinating schedules, and ensuring timely response and follow-up.
Experience: 6 months - 1 year
Maintained accurate records and reports as part of support and admin tasks.
Experience: Less than 6 months
Managed meetings and follow-ups effectively while assisting in executive and client scheduling.
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