Reliable Customer Service Representative with experience in handling calls, verifying client information, and supporting accounts in debt consolidation and insurance. Detail-oriented, customer-focused, and skilled at meeting daily performance goals in fast-paced environments.
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 6 months - 1 year
Experience: 2 - 5 years
• Supervised and led a multi-account team handling Healthcare, Solar Energy Upgrade, Home Improvements, and Debt Consolidation • Managed daily tasks and workloads while actively handling inbound and outbound calls to lead by example • Monitored live and recorded calls to ensure quality, compliance, and proper execution of processes • Coached, advised, and supported team members to improve performance and conversion rates • Ensured team consistently met or exceeded daily, weekly, and monthly target quotas
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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