Healthcare Virtual Assistant with 1-2 years of experience supporting U.S. home healthcare agencies. Experienced in Medical Administrative Support, Patient Care Coordination, Provider Credentialing, Provider Enrollment, Insurance Verification, Medical Records Management, Physician Documentation, and HIPAA-compliant healthcare operations.
I have worked closely with physicians, Primary Care Physicians (PCPs), Skilled Nursing (SN), Physical Therapy (PT), Occupational Therapy (OT), patients, referral sources, and healthcare teams to ensure efficient patient care and smooth daily operations.
Home Healthcare Virtual Assistant
* Processed patient admissions, discharges, non-admissions, and transfers.
* Coordinated patient care with SN, PT, and OT clinicians.
* Managed clinician scheduling, hold requests, and lift hold requests.
* Processed Physician Orders (POs).
* Sent and followed up on Plans of Care (POCs) and Prior Authorization (PA) forms.
* Followed up with PCPs and physician offices regarding unsigned physician orders, POCs, and PA forms.
* Tracked physician signatures to ensure timely completion.
* Faxed medical records, laboratory test results, wound measurements, signed physician orders, Plans of Care, and Prior Authorization forms.
* Ordered wound care and other medical supplies through Byram and coordinated supply requests using Verse.
* Maintained accurate documentation while ensuring HIPAA compliance.
Provider Credentialing & Enrollment
* Provider credentialing and recredentialing using Symplr.
* Provider enrollment with insurance payers.
* Maintained provider profiles and credentialing documentation.
* Tracked provider licenses, board certifications, malpractice insurance, and DEA registrations.
* Followed up with insurance companies regarding enrollment and credentialing applications.
* Monitored expiration dates and compliance requirements.
Insurance Verification & Medical Administration
* Verified patient eligibility, benefits, copays, deductibles, coinsurance, referrals, and prior authorization requirements.
* Performed patient scheduling, phone support, email support, medical documentation, data entry, and record management.
* Maintained accurate patient records and coordinated daily administrative workflows.
Additional Professional Experience
In addition to my healthcare experience, I have several years of experience in Customer Service, Technical Support, Travel Operations, and Airbnb Guest Support. I have worked with Sabre, Amadeus, Expedia, Axus, Guesty, Asana, Salesforce, KaTime, Symplr, Verse, and Byram, allowing me to adapt quickly to new systems and provide efficient remote support.
I am detail-oriented, highly organized, and committed to delivering accurate, efficient, and professional support. I have a fully equipped remote work setup with a reliable computer, high-speed internet connection, a noise-canceling headset, and a dedicated home office. I am available to start immediately and am looking for a long-term remote opportunity where I can contribute to the success of your healthcare team.
