TOP RATED | US Executive Virtual Assistant | Data Specialist | CRM Management |

Proficient in Microsoft Excel for data entry, spreadsheet organization, formulas, pivot tables, and reporting to maintain accurate records and support operational efficiency

With 2 years of experience in data entry and administrative support, I excel at managing HR records, maintaining databases, and delivering accurate, high-volume data input using Excel, Google Sheets, and CRM systems

Executive Virtual Assistant with 4+ years of experience supporting US healthcare operations, CRM management, data entry, reporting, and administrative coordination. Proficient in CRM systems, calendar and email management, Zoom scheduling, and handling high-volume tasks with strong attention to detail and accuracy. Experienced in managing structured workflows, billing and account documentation, and customer support operations. Known for being highly organized, reliable, and able to streamline processes while meeting strict deadlines in fast-paced environments.

Managed and maintained customer and operational data in Salesforce CRM, ensuring accurate records, assisting with reporting, supporting team workflows, and helping drive sales and operational efficiency

Managed HR records, employee updates, onboarding documents, and daily administrative tasks to ensure smooth operations and accurate recordkeeping

Skilled in Google Sheets for creating and managing spreadsheets, performing data analysis, and streamlining workflows for timely and accurate reporting

Handled professional correspondence by managing inboxes, organizing emails, prioritizing messages, and ensuring timely responses to support smooth business operations and team efficiency.

Used Basecamp for project and task management, organizing workflows, tracking project updates, assigning tasks, and ensuring clear communication and timely completion of deliverables across teams.

Used Trello for task and workflow management, organizing daily operations, tracking project progress, and coordinating team tasks through structured boards, lists, and cards to ensure efficiency and timely completion of deliverables.

Customer Support professional with 5+ years of experience handling high-volume inquiries using Salesforce CRM. Skilled in resolving issues accurately, managing customer data, and maintaining clear documentation. Proven track record in meeting KPIs, including strong QA scores and up to 75% sales conversion. Known for being detail-oriented, reliable, and consistent in delivering fast, accurate support in fast-paced environments.

Experience in healthcare operations handling Pay-by-Phone services, claims processing, billing, eligibility and benefits verification, prior authorizations, and prescriptions/OTC support, while also working as a Sales Advisor focused on upselling and customer support, contributing to improved workflow efficiency and increasing overall team performance by up to 80%.

Managed calendar scheduling, including appointment setting, meeting coordination, and time zone alignment, ensuring organized daily schedules and timely communication across teams and clients

Used to create incentive posters and one pager message and reminder for account incentive

Used Citrix for secure remote access to virtual desktops and applications, supporting daily administrative tasks, data entry, and workflow operations while ensuring system security and efficient remote work performance.

Used Genesys Cloud for handling inbound and outbound customer interactions, managing call routing, documenting customer concerns, and ensuring efficient resolution of inquiries with accurate CRM updat