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Results-driven customer service and talent acquisition professional with experience in customer support, sales, content moderation, appointment setting, and recruitment across diverse industries. Proven ability to manage high-volume inbound and outbound interactions while delivering excellent customer and candidate experiences. Skilled in communication, problem-solving, account management, sales support, candidate sourcing, and interview coordination in fast-paced environments.
Experienced in handling billing concerns, product inquiries, recruitment processes, and compliance-based tasks with professionalism, accuracy, and strong attention to detail. Recognized for adaptability, multitasking, and maintaining high productivity while consistently meeting performance and service goals.
Experience: 1 - 2 years
3+ years supporting U.S. customers via phone, email, and chat with a strong focus on resolution and satisfaction.
Experience: Less than 6 months
Experience: 6 months - 1 year
Experience: Less than 6 months
Experienced in identifying, qualifying, and nurturing leads through outbound calls and needs-based questioning to ensure quality prospects.
Experience: 6 months - 1 year
Handled high-volume outbound calls (400+ daily) to qualify leads and book appointments with U.S.-based clients. Strong in guiding conversations toward a confirmed schedule.
Experience: 1 - 2 years
Confident in handling cold outreach, overcoming objections, and building rapport quickly with potential clients.
Experience: Less than 6 months
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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