Marx

Quality Analyst / Customer Specialist

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Overview

Looking for part-time work (4 hours/day)

at $3.78/hour ($363.63/month)

Associates degree

Last Active

April 4th, 2025 (449 days ago)

Member Since

August 2nd, 2024

Profile Description

Results-driven professional with 4 years of experience in the BPO industry as a customer service specialist and a quality analyst. Skilled in handling international travel accounts via phone, email, and chat, and proficient in using GDS tools (Amadeus, Sabre). Proficient in Microsoft Office, particularly Excel, and Adobe Creative Suite/Canva for data analysis and graphic design. Proven ability to effectively communicate with clients, facilitate meetings, and deliver engaging presentations. I'm a creative and detail-oriented individual with a passion for delivering exceptional customer experiences and ensuring process excellence.

Top Skills

Customer Support » Customer Service

Experience: 2 - 5 years

Office and Administration » Quality Assurance

Experience: 1 - 2 years

Coaching » Credit Repair » Risk Assessment

Experience: 1 - 2 years

Other Skills

Design » Adobe » Photoshop

Experience: 1 - 2 years

Office and Administration » Microsoft Excel

Experience: 1 - 2 years

Office and Administration » Travel Planning » GDS

Experience: 1 - 2 years

Office and Administration » Meeting Management

Experience: 1 - 2 years

Marketing » CRM » Salesforce

Experience: 1 - 2 years

Marketing » CRM » Zendesk

Experience: 1 - 2 years

Basic Information

Age: 28

Gender: Male

Website: Sign Up with Pro Account to View

Address: Parañaque

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”