An aspiring Virtual Assistant, with extensive experience in Operations Management. An Industrial Engineer by profession, and handling Plant Operations for years. With years of experience in BPO Workforce Planning and Scheduling.
Experience: 5 - 10 years
Proficient in Process and Systems improvement as I am an Industrial Engineer, professionally.
Experience: 5 - 10 years
I have been handling manufacturing operations for years.
Experience: 5 - 10 years
I've been handling Plant Manufacturing Operations for quite some time. I am very familiar and expert at Capacity Planning
Experience: 5 - 10 years
Been proficient at Inventory Management as I am handling Warehouse Operations for years.
Experience: 2 - 5 years
I've been using it for quite some time. I am excellent in process and work flow.
Experience: 5 - 10 years
As an Industrial Engineer, it is very important to us to manage time and maximize every operations to reach Quotas.
Experience: 5 - 10 years
As an Industrial Engineer, I am also proficient in forecasting.
Experience: 2 - 5 years
Data Cleansing, Data Extraction, Data Analysis, and Project Management
Experience: 5 - 10 years
Does KPI (Key Performance Indicator) for every Department I handle
Experience: 5 - 10 years
I am also knowledgeable at email management.
Experience: 1 - 2 years
Create and manage schedules to meet SLAs and call volumes. Forecast staffing needs using historical data and trends. Monitor real-time performance and adjust resources as needed. Generate reports on adherence, utilization, and efficiency. Ensure compliance with labor laws and client requirements. Use workforce management tools to optimize planning. Resolve scheduling issues and address sudden disruptions. Data Entry: Updates trackers, and schedules according to clients/ schedulers requests. Maintains data schedule on the tool use (IEX/ Verint).
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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