Social Media Manager/Organic Growth Expert

Starting locally, my primary goal for a local brand was to increase brand awareness and foster customer loyalty.

Starting with a local brand, I've cultivated a deep understanding of social media platforms, harnessing their unique attributes to drive successful account management. I've developed strategies that expanded the reach of a local travel agency, attracting foreign customers and boosting their online presence.

With a degree in marketing management and hands-on experience in entrepreneurship, I bring a comprehensive understanding of marketing principles and practices

Orchestrated travel arrangements for clients, curated bespoke travel experiences tailored to their preferences, and facilitated seamless trip adjustments to enhance client satisfaction.

ith experience as a customer service representative, I've handled inquiries and resolved issues to ensure customer satisfaction. I've become adept at navigating complex situations with professionalism and empathy.

Providing real-time assistance and successfully disputing airlines' debit memos for operations travel agents, I reduce the risk of penalties impacting account performance bonuses, ensuring agents' earnings remain intact and maintaining operational efficiency

With a background in customer service in the corporate world, I provided assistance and resources to customers to address their inquiries, issues, or concerns.

Coordinated hotel bookings for clients, curated bespoke accommodation experiences tailored to their preferences and facilitated seamless adjustments to hotel reservations to ensure the utmost client satisfaction.

Through online courses and personal experience, I've developed a strong foundation in digital marketing strategy.

Theoretical knowledge through online courses.