Jeffrey

Service Delivery & Project Lead | IT Operations | Systems & Web Infrastructure

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Overview

Looking for full-time work (8 hours/day)

at $20.74/hour ($4,000.00/month)

Bachelors degree

Last Active

June 3rd, 2026 (7 days ago)

Member Since

August 21st, 2016

Profile Description

I bring 22+ years of experience in IT service delivery, technical support, and identity management, with a career spanning both freelance consulting and corporate leadership.
In my current role as Web and Domain Specialist at Zama Corporation, I lead domain migration projects across APAC, EMEA, and US regions, oversee SSL and certificate management, and manage identity access to ensure compliance and security. I also administer Atlassian tools, streamline workflows, and drive process improvements that strengthen collaboration across teams.
I apply ITIL best practices, business process improvement, and project management principles to deliver secure, reliable, and efficient IT operations. These approaches allow me to balance technical execution with organizational goals.
Before Zama, I completed 320+ projects on Upwork, delivering IT, eCommerce, and technical solutions to clients worldwide. That background sharpened my adaptability, customer focus, and ability to deliver results under diverse requirements.
Certified in Mailchimp, Klaviyo, and JumpCloud, I continue to expand my expertise with a strong interest in cybersecurity and enterprise IT systems.
What drives me is solving complex technical challenges while enabling secure, efficient business operations.