Virtual Assistant/Admin Assistant/Data Analyst/ Application Analyst/ Workforce Manag

Build and maintain recurring and ad hoc reports for business and operational teams. Analyze data trends, variances, and performance against targets. Maintain dashboards and standardized reporting packs. Support administration of the CRM. This includes data quality checks, user support, and basic configuration support. Help manage and track business KPI metrics. This includes definitions, data sources, and ongoing accuracy. Support reporting tied to budgets, forecasts, and cost tracking. Partner with Finance, Operations, and Sales to align data and reporting needs. Document reporting logic, data sources, and metric definitions. Ensure data accuracy, consistency, and timeliness across reports.

Build and maintain recurring and ad hoc reports for business and operational teams. Analyze data trends, variances, and performance against targets. Maintain dashboards and standardized reporting packs. Support administration of the CRM. This includes data quality checks, user support, and basic configuration support. Help manage and track business KPI metrics. This includes definitions, data sources, and ongoing accuracy. Support reporting tied to budgets, forecasts, and cost tracking. Partner with Finance, Operations, and Sales to align data and reporting needs. Document reporting logic, data sources, and metric definitions. Ensure data accuracy, consistency, and timeliness across reports.

-Operate with a high degree of autonomy; assess incoming requests, set priorities, and make day-to-day decisions to keep executives aligned and moving, escalating only when needed. -Oversee complex calendar and meeting management for executive leaders, including scheduling, preparing agendas, coordinating logistics, and capturing meeting notes to ensure efficient operations. -Coordinate domestic and international travel arrangements, manage accommodations and itineraries, and proactively handle changes or issues as they arise. -Support event planning and coordination, including organizing internal meetings and team offsites; manage logistics and collaborate with stakeholders to ensure successful execution. -Handle executive communications by proactively managing correspondence, emails, and requests, and surfacing critical issues or opportunities requiring leadership attention. -Prepare, edit, and organize documents, reports, and compelling presentation materials for meetings and company initiatives. -Collaborate with administrative professionals and cross-functional teams to align on processes and ensure seamless support across the organization. -Exercise discretion and maintain confidentiality while handling sensitive information.

Administer and maintain the Salesforce CRM platform, including user setup, roles, profiles, permission sets, and security controls Configure and maintain Salesforce objects, fields, page layouts, validation rules, flows, and other platform automation Support GTM teams by troubleshooting CRM issues and resolving operational requests Develop and maintain Salesforce reports and dashboards that provide operational insights to business leaders Assist with configuration and maintenance of Salesforce CPQ, including product catalogs, bundles and product & pricing rules Troubleshoot quoting, pricing, and configuration issues within Salesforce CPQ Partner with Sales Operations and Revenue Operations teams to improve CRM workflows and optimize business processes Maintain data integrity and governance across Salesforce CRM and CPQ environments Support Salesforce platform releases, testing activities, and configuration deployments Document Salesforce configurations, processes, and best practices to support long term platform governance Collaborate with developers and architects on Salesforce enhancements and integrations with adjacent systems such as billing, contract management, and analytics platforms

Transaction Coordination: Preparing contracts, listing agreements, and tracking deadlines from contract to closing. Listing Management: Posting property listings to social media and real estate websites, managing marketing materials, and organizing open houses. Communication & Client Care: Acting as the main point of contact for clients, vendors, and agents.

In my previous roles, I handled scheduling, shift adjustments, and real-time coordination, making sure the right people were assigned at the right time. I’m very detail-oriented, so I keep calendars, bookings, and availability clean and accurate, while also staying flexible when last-minute changes come up (which I know happens a lot in cleaning services and home care). I’m also comfortable working with US-based clients—confirming appointments, handling updates, and making sure communication is clear, friendly, and professional. I understand how important it is to create a smooth experience for both customers and cleaners or caregivers, and I take pride in being someone the team can rely on to keep everything organized behind the scenes. On the tools side, I regularly use Excel, Google Sheets, and scheduling/CRM platforms to track bookings, monitor schedules, and stay on top of priorities.

Transaction Coordination: Preparing contracts, listing agreements, and tracking deadlines from contract to closing. Listing Management: Posting property listings to social media and real estate websites, managing marketing materials, and organizing open houses. Communication & Client Care: Acting as the main point of contact for clients, vendors, and agents.

Experience editing short-form marketing or promotional videos Proficiency with standard video editing software (e.g., Adobe Premiere Pro, Canva) Strong attention to detail and ability to follow provided scripts and guidelines Ability to work efficiently with predefined assets and instructions

Track caregiver attendance, clock-ins/outs, and full shift completion in real time using Authenticare, quickly contact caregivers for missed, late, or early shifts, guide them on correcting or making up time, record reasons for delays or missed visits, maintain accurate schedules, and run/review reports to track attendance, ensure compliance, and prevent lost revenue

In my previous roles, I handled scheduling, shift adjustments, and real-time coordination, making sure the right people were assigned at the right time. I’m very detail-oriented, so I keep calendars, bookings, and availability clean and accurate, while also staying flexible when last-minute changes come up (which I know happens a lot in cleaning services and home care). I’m also comfortable working with US-based clients—confirming appointments, handling updates, and making sure communication is clear, friendly, and professional. I understand how important it is to create a smooth experience for both customers and cleaners or caregivers, and I take pride in being someone the team can rely on to keep everything organized behind the scenes. On the tools side, I regularly use Excel, Google Sheets, and scheduling/CRM platforms to track bookings, monitor schedules, and stay on top of priorities.