Medical Records/Bills retrieval Support; Legal Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.82/hour ($1,120.00/month)

Bachelors degree

Last Active

June 25th, 2026 (yesterday)

Member Since

August 18th, 2023

Profile Description

As a Production
Resolution Specialist, we are to make sure that requests for Medical Records
and Bills (Hospital records/bills, Clinic records/bills, Police reports/bills,
Ambulance records/bills, Anesthesiology records/bills, X-ray records/Films, ER
records/bills, etc.) are correctly sent to the facilities/providers who seen
the patient. We are to address any Authorization issues, fees, and any
facility/provider concerns prior of them releasing the request documents for
our patient. Said records/bills are to be used for Claims, SSDI, UNUM, Legal
claim, Insurance claims etc., We also cater underwriting wherein patient's are
applying for any claims. We are also to communicate with the clients (Law
Offices) who are requesting the records/bills of the patient. We are sending
them an update regarding the status of their requests from time to time as some
of the requests has hearing dates specifically the SSDI via email. If needed,
we are having meeting with them virtually via zoom. As for the Nesting Support,
the following are my responsibilities: 

- Assist trainees during the Nesting period by answering questions and
providing guidance.

-        Performs live monitoring of calls and holds 1:1 coaching meeting with
trainees.

-     Continuously assesses trainees’ development and makes appropriate
recommendations to management.

-        Keeps management informed of trainees’ progress and potential issues or
problems.

-        Responsible for handling call escalations, as needed.

-        Monitors and ensures trainees are remaining on task.

-        Provides support to Customer Support Center Trainer.

-        Ensures adherence to company policies, procedures, and guidelines.

-        Provides timely responses to emails.

-        Keeps current with company and call center updates.

-        Assists with special projects and performs other duties, as assigned.