OPERATIONS SPECIALIST

Proficient in managing workflows, coordinating with cross-functional teams, and handling high-volume operations with accuracy and efficiency. Strong ability to multitask, organize priorities, and maintain smooth daily operations while ensuring effective communication and collaboration across teams.

Experienced in providing professional bilingual (English/Spanish) customer support through phone, email, chat, and messaging platforms. Skilled in resolving customer concerns efficiently, maintaining positive relationships, and delivering exceptional service while meeting performance goals and service standards in fast-paced environments.

Operations and customer support professional serving as the central coordination hub for two Breezeway organizations managing 10,000+ properties. Responsible for overseeing communication between guests, owners, vendors, employees, and realtors to ensure smooth day-to-day operations and seamless property access. Experienced in maintaining service level agreements (SLAs) through direct guest assistance, real-time support for internal agents, and proactive queue management during high-volume situations. Skilled at handling fast-paced environments while delivering efficient problem-solving and high-quality customer service. Proficient in using Jira, AWS, Guesty, Notion, Slack, WhatsApp, and other operational tools to manage workflows, conduct audits, support administrative tasks, and maintain accuracy, organization, and operational excellence.

Highly organized and detail-oriented with experience managing schedules, processing documents, handling data entry, and supporting daily business operations. Skilled in maintaining accurate records, coordinating tasks efficiently, and utilizing various business tools to improve workflow and productivity.

Experienced in identifying potential clients, building strong customer relationships, and supporting business growth through effective communication and strategic outreach. Skilled in qualifying leads, managing CRM systems, coordinating follow-ups, and assisting sales teams in converting prospects into long-term clients while maintaining professionalism and customer satisfaction.

Experienced in guiding and supporting team members in fast-paced environments while maintaining productivity and service quality. Strong leadership, communication, and problem-solving skills with the ability to motivate teams, provide real-time support, and ensure smooth collaboration across departments.

Experienced in handling remote administrative tasks, managing schedules, coordinating communications, and supporting daily operations with minimal supervision. Skilled in using multiple business platforms and adapting quickly to new systems and processes.

Experienced in handling day-to-day accounting operations including invoicing, accounts payable and receivable, payroll processing, billing coordination, bank reconciliation, and financial documentation. Skilled in maintaining accurate financial records, monitoring transactions, and ensuring timely processing of payments and employee compensation. Proficient in supporting financial reporting, taxation compliance, and administrative accounting tasks while maintaining confidentiality and attention to detail. Able to work efficiently in fast-paced environments, manage multiple financial responsibilities, and communicate professionally with clients, vendors, and internal teams regarding billing and payment concerns.

Proficient in using a wide range of business and communication platforms including Salesforce, HubSpot, Jira, AWS, Guesty, Slack, Notion, Zoom, Google Workspace, and various CRM systems. Quick to adapt to new tools and technologies to improve productivity, organization, and workflow management.

Experienced in managing social media platforms by creating engaging content, responding to inquiries, monitoring audience engagement, and maintaining a consistent online presence. Skilled in supporting brand visibility, customer interaction, and digital communication to help improve audience reach and overall engagement. Knowledgeable in coordinating promotional content, assisting with marketing initiatives, and using social media as a tool for customer support, lead generation, and business growth. Strong creativity, communication, and organizational skills with the ability to manage multiple platforms and adapt to different brand voices and audiences.

Strong interpersonal and problem-solving skills with the ability to handle customer concerns, operational challenges, and team coordination professionally. Experienced in delivering clear communication, resolving issues efficiently, and maintaining a positive customer experience while working under pressure.

Capable of supporting business expansion through lead generation, client coordination, sales support, and strategic communication. Adept at identifying opportunities, building professional relationships, and contributing to overall company growth and operational success.

**Accounting & Financial Management** Experienced in managing invoices, accounts payable and receivable, payroll processing, billing coordination, and financial recordkeeping with accuracy and attention to detail. Knowledgeable in handling accounting transactions, maintaining organized financial documentation, and ensuring compliance with company policies and financial procedures.

Strong verbal and written communication skills with experience interacting professionally with customers, clients, vendors, and team members across various platforms including phone, email, chat, and messaging applications. Skilled in delivering clear information, handling concerns professionally, and building positive relationships in fast-paced environments. Experienced in bilingual communication (English/Spanish), customer engagement, conflict resolution, and cross-functional coordination. Able to communicate effectively with diverse audiences, provide excellent customer support, and maintain professionalism while managing multiple tasks and high-volume interactions.

Skilled in delivering personalized English and Spanish support that strengthens customer relationships, improves client satisfaction, and increases retention. Experienced in handling high-volume interactions while maintaining professionalism, empathy, and efficient problem resolution.