Healthcare Virtual Assistant | Customer Support | Insurance & Credentialing Spec

Overview

Looking for full-time work (8 hours/day)

at $6.66/hour ($1,280.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

June 11th, 2026 (17 days ago)

Member Since

November 29th, 2022

Profile Description

I am a results-driven and highly dependable professional who excels in fast-paced, high-pressure environments. I bring strong organizational skills, sharp attention to detail, and a consistent focus on accuracy and efficiency. My background includes one year of experience as an Appointment Setter, managing inbound and outbound calls, emails, and scheduling, along with nearly a year of part-time experience as a Cold Caller, which strengthened my communication and sales abilities. I also have hands-on experience supporting Shopify customers, managing orders, resolving inquiries, and ensuring a seamless customer experience.

I bring two years of experience as a Customer Service Representative for a well-established U.S.-based telecom company and one year as a Care Coordinator supporting both medical and behavioral health insurance providers. In addition, I managed provider credentialing and served as a Practice Manager for a mental health clinic for two years, leading administrative operations, provider coordination, and daily practice management.

I am highly proficient in the following tools and platforms, with hands-on experience:
* Google Calendar – Managed multiple calendars, scheduled and coordinated appointments, set reminders, and ensured accurate availability for providers and clients.
*Dial Pad/ Google Voice: Professional management of inbound and outbound communications
* HouseCall Pro – Handled appointment scheduling, job tracking, customer communications, and service updates to support smooth daily operations.
* Calendly – Created and managed booking links, set availability rules, automated confirmations and reminders, and minimized scheduling conflicts.
*CAQH - Completed provider attestations and maintained accurate credentialing profiles
* ---------- / NPPES - Processed Individual NPI applications and ensured compliance with registration requirements
* Zocdoc – Managed patient appointments, confirmed bookings, updated provider availability, and ensured accurate patient intake information.
* Ensora – Supported behavioral and mental health operations by managing client scheduling, provider coordination, and administrative workflows.
* Shopify – Processed orders, refunds, and exchanges; updated order statuses; tracked shipments; and assisted customers with product and account inquiries.
* Gorgias – Managed customer support tickets via email and chat, resolved order and product concerns, maintained response time standards, and ensured customer satisfaction.

Lastly, if given the chance to join your company, I am confident that I will quickly become a productive and valued member of the team, contributing my skills to support your goals and long-term success.