Ella
E-Commerce Operations Specialist | 7+ Years | BigCommerce Specialist | Shopify (
Verified
Overview
Looking for part-time work (4 hours/day)
at $9.96/hour ($960.00/month)
Bachelors degree
Last Active
June 28th, 2026 (6 days ago)
Member Since
October 10th, 2022
Profile Description
E-Commerce Operations Specialist with seven years of experience supporting high-volume dropshipping operations. I help keep orders moving by coordinating suppliers, reviewing purchase orders, resolving fulfillment issues, and keeping customers informed throughout the order process.
My work focuses on preventing costly mistakes by catching purchase order errors, managing production delays, and resolving order exceptions before they become cancellations. I thrive in fast-paced environments where accuracy, communication, and problem-solving directly impact customer satisfaction and business performance.
KEY ACHIEVEMENTS:
- Managed 80-100 daily orders through BigCommerce and Outlook with 98% fulfillment accuracy
- Coordinated with 90+ suppliers to manage production schedules, stock availability, and fulfillment timelines
- Generated and reviewed 70-100 purchase orders daily by verifying pricing, artwork, and production details
- Resolved complex customer claims and shipping disputes, achieving 95% retention for at-risk accounts
- Trained and mentored new tea
TECHNICAL SKILLS:
- Platforms: BigCommerce, Shopify
- Business Apps: Microsoft Excel (VLOOKUP ), Outlook, Teams, Word, OneDrive
- Customer Support: Microsoft Outlook, Freshdesk, Amazon Connect
- Communication: Zoom, MS Teams
- Design: Canva
I am looking for a long-term partnership where I can apply my operational expertise to help your business grow.
Top Skills
E-Commerce » Amazon » Dropshipping
Experience: 5 - 10 years
7+ years of dropshipping operations. Processed 70-100 purchase orders daily, verified pricing/artwork, and coordinated with 90+ suppliers. Achieved 95% customer retention by resolving shipping disputes.
E-Commerce » Bigcommerce
Experience: 5 - 10 years
Managed 80-100 daily orders with 98% fulfillment accuracy. Handled exceptions (out-of-stock, artwork approvals, negative-margin orders) and coordinated with 90+ suppliers to ensure on-time delivery.
Customer Support » Ecommerce
Experience: 5 - 10 years
Resolved 80-100 customer emails daily with 95% retention for at-risk accounts. Handled claims, shipping disputes, and escalations while protecting company revenue.
Other Skills
Office and Administration » Microsoft Excel
Experience: 5 - 10 years
Leveraged Excel to extract daily operational reports and manage team workflows. Assigned and prioritized order queues for teammates, specifically flagging overdue and "no ship date" orders to prevent delays. Tracked and consolidated tracking numbers for high-priority shipments scheduled for same-day dispatch. Used data to ensure on-time fulfillment and optimize team productivity.
E-Commerce » Order processing
Experience: 5 - 10 years
Managed end-to-end order workflows from intake to fulfillment. Prioritized urgent orders, resolved exceptions (like address errors), and ensured all orders were processed within the same day.
Office and Administration » Team Collaboration
Experience: 5 - 10 years
Trained new team members on order workflows and served as the main contact for Sales, Customer Service, Art, and Accounting departments. Answered questions about orders and processes to ensure smooth operations and prevent delays. Helped teams work together efficiently to get orders shipped on time.
E-Commerce » Order processing » Order Fulfillment
Experience: 5 - 10 years
Create and manage 100+ purchase orders monthly using LibreOffice/Excel, ensuring 100 accuracy in supplier records.
E-Commerce » Shopify
Experience: 5 - 10 years
Experienced with Shopify platform for order management and basic store operations. Able to navigate product listings, process refunds, and manage customer data efficiently.
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
Resolved shipping disputes and complex claims to save at-risk accounts. Achieved a 95% retention rate by providing quick, empathetic solutions to unhappy customers.
Office and Administration » Collaboration
Experience: 5 - 10 years
Worked effectively with distributed teams using Microsoft Teams, Outlook, and Zoom. Shared real-time updates on order status and collaborated on workflow improvements remotely.
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Taguig, Manila
- Tests Taken
- IQ
- Score: 118
- DISC
- Dominance: 21%
- Influence: 30%
- Steadiness: 39%
- Compliance: 9%
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“I went on OnlineJobs.ph to hire someone... I found someone who worked out great. He's been with us for 3 months. He's done more in these 3 months than I've done in the last couple of years... I highly recommend OnlineJobs.ph!”
Judy Bass
SEE MORE REAL RESULTS
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.