Mario
E-commerce Senior Customer Support VA | Amazon & Shopify Expert | 6 Years Exp |
Verified
Overview
Looking for full-time work (8 hours/day)
at $8.32/hour ($1,600.00/month)
Associates degree
Last Active
June 28th, 2026 (yesterday)
Member Since
June 27th, 2022
Profile Description
Hi there!
I’m Mario H. Soliman Jr., a reliable and detail-oriented **General Virtual Assistant & E-commerce Customer Support Specialist** with **6 years of professional experience** helping online businesses, brands, and teams deliver excellent service and smooth operations.
I specialize in end-to-end customer support for **Amazon, Shopify, and dropshipping stores**, plus full administrative assistance. I’ve worked with global brands, managed teams, and handled thousands of customer interactions — resolving issues, processing orders, managing refunds/replacements, and ensuring 100% satisfaction.
What I can do for you:
• Inbound/outbound calls,
• Order management, tracking, refunds, and replacements
• Product inquiries, payment issues, and dispute resolution
• Admin tasks:
• Team coordination, training, and workflow improvement
• Tools: eDesk, ShipStation, Amazon Seller Central, Google Workspace, Slack, RingCentral, Canva
I’m organized, fast-learning, and available **40 hours/week (Mon–Fri)**. I have stable internet, a dedicated work setup, and excellent English communication skills — written and verbal.
My goal? Help you save time, reduce workload, and keep your customers happy so you can focus on growing your business.
Let’s talk about how I can support you!
---
### SKILLS AND EXPERTISE
#### Hard Skills
- E-commerce Customer Support (Amazon, Shopify, Dropshipping)
- General Virtual Assistance & Administrative Support
- Order Processing, Fulfillment & Tracking
- Refund, Return & Payment Dispute Management
- Multi-channel Communication:
- Data Entry, Record Keeping & Documentation
- Product Knowledge & Customer Education
- Team Leadership, Training & Scheduling
- Workflow Optimization & Process Improvement
- Delivery Coordination & Logistics Support
#### Soft Skills
- Attention to Detail & Accuracy
- Problem Solving & Conflict Resolution
- Excellent Verbal & Written Communication
- Time Management & Reliability
- Adaptability & Fast Learning
- Customer-First Mindset
- Ability to Work Under Pressure
- Leadership & Team Collaboration
#### Software & Tools
eDesk, ShipStation, Amazon Seller Central, Shopify, Google Workspace (Docs, Sheets, Drive), Slack, RingCentral, Nextiva, Talkroute, Time Doctor, Gmail, PayPal,
---
### WORK EXPERIENCE
#### Customer Support Specialist
**Singer Safety Solution | July 2022 – March 2026 | E-commerce / Dropshipping**
- Managed inbound and outbound customer calls,
- Facilitated communication between customers and suppliers, provided delivery updates, and sent tracking information promptly.
- Assisted customers with placing orders, product replacements, payments, and resolved payment decline issues by encoding details accurately in the system.
- Generated and sent quotes, invoices, order confirmations, and shipment notifications, including estimated delivery dates based on available data.
- Developed deep knowledge of industrial safety products to provide precise technical information and guidance.
- Maintained detailed records of all interactions and transactions for audit and reference purposes.
#### Customer Support Representative
**MI Technologies | January 2020 – June 2022 | E-commerce (Amazon & Shopify)**
- Provided 24/7 support for customers purchasing through Amazon and Shopify platforms.
- Processed refunds, replacements, and adjustments efficiently while adhering to company policies.
- Responded to
- Identified customer needs, answered questions, and offered solutions or directed inquiries to relevant departments when required.
- Maintained high feedback scores and contributed to improved store ratings and seller performance metrics.
#### Team Leader – Customer Service
**JMBR Courier Services | December 2017 – December 2019 | Logistics & Delivery (Dubai, UAE)**
- Led a team of 8 support agents, monitoring daily performance, attendance, and adherence to service standards.
- Coordinated vehicle dispatching and optimized delivery routes to ensure timely distribution and reduce delays.
- Communicated proactively with customers regarding schedule changes or issues, minimizing complaints and inquiries.
- Designed and implemented training schedules covering customer service, communication skills, and system usage.
- Handled escalations and critical issues, resolving conflicts and ensuring positive outcomes for clients and partners.
- Improved team productivity and service quality through performance tracking and process refinement.
#### Customer Service Representative
**Sutherland Global Services | June 2016 – June 2017 | Financial Services / Collections**
- Processed customer payments and managed account inquiries related to credit card services.
- Built and maintained strong relationships with clients through professional, clear, and helpful communication.
- Achieved high collection success rates while maintaining compliance and data privacy standards.
- Ensured customer satisfaction and strengthened brand trust by resolving concerns effectively.
- Took ownership of tasks and maintained high standards of accuracy and confidentiality.
---
### EDUCATION
**Computer Technology**
CIT Colleges | 2005 – 2008 | Graduate
---
### CERTIFICATIONS & TRAINING
- Amazon Store Management | Your Buddy VA
- Virtual Assistant Training (E-commerce & Administration)
- Customer Service Excellence & Conflict Resolution
---
### AVAILABILITY & WORK SETUP
- Hours per week: 40 hours | Monday – Friday
- Time Zone: Philippines (UTC+8) | Available for US and EU business hours
- Work setup: High-speed internet connection, dedicated workspace, and reliable computer equipment
- Personality type: Protagonist (ENFJ-A) – Diplomat & People-Oriented
Top Skills
E-Commerce » Amazon » Dropshipping
Experience: Less than 6 months
E-commerce Amazon Dropshipping Specialist: Proficient in the intricacies of Amazon dropshipping, I possess the knowledge and skills to navigate the dynamic world of e-commerce effectively. From product sourcing and listing optimization to order fulfillment and customer service, I bring a comprehensive understanding of the dropshipping model on Amazon. My goal is to help businesses thrive in this competitive landscape by delivering results-driven strategies and impeccable execution.
Customer Support » Ecommerce
Experience: 2 - 5 years
·Receiving and responding to customer calls both inbound and outbound. ·Assist in communication between the customer and the supplier, inform the customer about the delivery, and send the tracking numbers in a timely manner. ·Receiving chat about inquiries, order status, and order issues. ·Assisting the customer with placing orders, replacing products and making payments. ·Providing the customer with information about the payment decline and encoding it into the system. ·Sending quotes and invoices to customers via email, order confirmation, and shipment confirmation. ·Providing the customer with an estimated delivery date based on the information provided. Product Knowledge: Developing a deep understanding of the company's products or services to provide accurate information and guidance to customers.
Customer Support » Ecommerce » Shopify
Experience: 1 - 2 years
Proficient in all facets of Shopify, I have a demonstrated track record of successfully managing product listings, optimizing e-commerce websites, and delivering exceptional customer experiences. My expertise includes precise product uploads, image enhancement, persuasive product descriptions, and efficient customer service through Gorgias. With a deep understanding of Shopify's capabilities, I am well-equipped to help businesses thrive in the world of e-commerce.
Other Skills
Professional Services » Management Services » Administrative Management
Experience: 1 - 2 years
Efficient Administrative Expertise: With a strong background in administrative tasks, I excel in organizing, managing, and streamlining various aspects of business operations. My skills encompass email management, calendar coordination, data entry, and document organization. I am committed to delivering precise and accurate administrative support, ensuring smooth workflows and increased productivity.
Customer Support » Email Support
Experience: 2 - 5 years
I have a proven track record of delivering outstanding email support services. Through clear and concise written communication, I efficiently address customer inquiries, troubleshoot issues, and provide comprehensive assistance. With a focus on timely responses and resolution, I ensure that customer interactions are positive and solutions are provided promptly, making me a valuable asset for email support operations.
Customer Support » Chat Support
Experience: Less than 6 months
I specialize in providing exceptional chat support services, offering prompt and personalized assistance to customers. With excellent written communication skills and a commitment to customer satisfaction, I excel in resolving inquiries, offering product information, and addressing concerns in real-time. My ability to adapt to various chat platforms and maintain a friendly, professional demeanor makes me a valuable addition to any customer support team.
Office and Administration » Data Entry
Experience: Less than 6 months
With a keen eye for detail and a commitment to accuracy, I excel in data entry tasks. Whether it's inputting large volumes of information, maintaining databases, or transcribing documents, I ensure that data is handled meticulously and efficiently. My dedication to precision and timely completion of tasks makes me a valuable asset for any data-related project.
E-Commerce » Amazon » Seller Central
Experience: Less than 6 months
I possess a deep understanding of Amazon Seller Central, enabling me to effectively manage and optimize e-commerce operations on the platform. My expertise includes product listings, inventory management, order processing, pricing strategies, and performance analysis. I am committed to helping businesses navigate the complexities of Amazon Seller Central to achieve success and maximize their online presence.
E-Commerce » Logistics Management
Experience: Less than 6 months
As a dedicated logistics expert, I specialize in the efficient planning, management, and execution of supply chain operations. My skill set includes inventory control, transportation coordination, order fulfillment, and optimizing distribution networks. I am committed to ensuring seamless logistics processes that contribute to cost savings and customer satisfaction, making me an essential asset in the field of logistics.
Customer Support » Phone Support
Experience: Less than 6 months
With a strong foundation in effective phone communication and customer service, I excel in providing top-notch phone support. I have a keen ability to handle customer inquiries, resolve issues, and offer informative assistance while maintaining a friendly and professional demeanor. My dedication to exceeding customer expectations and delivering solutions in real-time makes me a valuable asset for any phone support team.
Basic Information
- Age
- 35
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Paniqui, Tarlac
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
SEE MORE REAL RESULTS
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.