Josephine

Technical Writer | SaaS Documentation, Knowledge Base, Enablement

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Overview

Looking for full-time work (8 hours/day)

at $6.64/hour ($1,280.00/month)

Bachelors degree

Last Active

July 3rd, 2026 (9 days ago)

Member Since

January 15th, 2022

Profile Description

I turn messy documentation into clear systems your team and your AI can actually use.

I have 2+ years of experience working closely with product, engineering, and support teams to build Help Center content, internal docs, and simple workflows that reduce confusion and make day-to-day work smoother. I also optimize and test content so AI tools and chatbots can deliver more accurate, useful answers.

Here’s how I can help:
• Help Center / Knowledge Base (Zendesk)
• SOPs and internal documentation
• Product guides, FAQs, onboarding content
• Documentation workflows and cleanup
• AI-ready content optimization

If your docs feel scattered or hard to maintain, I can help bring structure to it.

Top Skills

Marketing » CRM » Zendesk

Experience: 6 months - 1 year

Marketing » Content Creation » Technical Writing

Experience: 6 months - 1 year

Marketing » Content Creation » Guide Writing

Experience: Less than 6 months

Other Skills

Design » Product Design » Usability Testing

Experience: Less than 6 months

Video Editing

Experience: 2 - 5 years

Office and Administration » Microsoft Excel

Experience: 1 - 2 years

Design » Graphic Design » Canva

Experience: 2 - 5 years

Marketing » CRM » Salesforce

Experience: Less than 6 months

Marketing » CRM » Freshworks CRM

Experience: Less than 6 months

Marketing » Copywriting

Experience: Less than 6 months

Project Management » Asana

Experience: Less than 6 months

Customer Support » Sales Support » Lead Generation

Experience: Less than 6 months

Office and Administration » Documentation

Experience: Less than 6 months

Office and Administration » Google Workspace

Experience: 1 - 2 years

Project Management » Notion

Experience: Less than 6 months

Basic Information

Age: 26

Gender: Female

Website: Sign Up with Pro Account to View

Address: Antipolo, Rizal

Tests Taken: IQ
Score: 111: DISC
Dominance: 18
Influence: 07
Steadiness: 29
Compliance: 45: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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