Melanie
Virtual Assistant | Risk and Fraud Analyst
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.99/hour ($960.00/month)
Bachelors degree
Last Active
June 27th, 2026 (yesterday)
Member Since
February 26th, 2020
Profile Description
Dedicated Operations and Risk Management professional with over 7 years of experience in E-commerce analysis and chargeback management. Expert in resolving payment disputes using Ethoca, Verifi (CDRN/RDR), and Kount and highly proficient in SQL for data-driven risk assessment. Proven track record in managing the full E-commerce lifecycle—including order management, inventory, billing, and customer service —while proactively mitigating fraud and supporting overall business goals.
Sample Excel Work using Slicer, Charts, Pivot, Power Query
Link:
Dispute Process and Goal
Link:
GitHub Portfolio
Link:
Please don't hesitate to reach out! I'm more willing to help you out. Talk to you soon!
Top Skills
Customer Support » Customer Service » Payment Processing
Experience: 2 - 5 years
Paysafe Altrupay Portal APPSOS Authorize.net Bask Beyond Bancard Business Portal Business Track Business track/Fiserv CardPro Celero Chargebacks911 Checkout Dashboard Choice Elevated Payments EMSData GETTRX ONE GlacierPayments Goat Payment PayCliq IPPay IPReporting Luqra Maverick Payments Mentom Payments Merchant Industry Merchant Info Merchant Portal MerchantE Merlinks MReports MXMErchant My Virtual Reports Netevia HQ Nexio Dashboard (nexiopay.com) Nuvei pay.com PAYARC Dashboard PaybyCliq PayCafe Payment Connection Payment World PaymentLync PaymentsHub PaymentWorld Paynuity - MReport PayPal PaySafe PayScout Pockyt Portal Report - Expo Trans Revolve RytePay SAM Seamlesss Portal Select SelectBankcard SignaPay Signapay - https://merlinkresponse.com/ Touchsuite Trinity Paysol
Office and Administration » Microsoft 365
Experience: 5 - 10 years
Customer Support » Customer Service » Chargeback Analysis
Experience: 2 - 5 years
- Fraud Investigation & Dispute Resolution: Preparing supporting documentation for fraud cases, processing disputes and chargebacks, and resolving alerts from Ethoca, Verifi, Kount, and RDR. - Merchant Support: Responding to merchant inquiries regarding chargebacks and refunds. - System Administration: Managing multiple payment processing portals (Merlink, CB911, Transaction Services, Payment World, Netevia/Signapay, PayPal, Klaviyo, Authorize.net, Shopify) and CRM systems (Konnektive, Sticky, Checkout Champ), including password resets and new portal requests. - Reporting & Analysis: Generating weekly reports on chargebacks, disputes, alerts, and RDR data, and conducting audit analysis of chargebacks flagged in the CRM. - Vendor Management: Enrolling merchants with Ethoca and Verifi, and managing domain/email creation via Namecheap.
Other Skills
Accounting » Bookkeeping
Experience: 2 - 5 years
Posting Billing invoice to Quickbooks Online
E-Commerce
Experience: 2 - 5 years
Office and Administration » Google Workspace
Experience: 5 - 10 years
Virtual Assistant
Experience: 2 - 5 years
Administrative: - Manages and coordinates the daily/weekly/monthly appointments and travels of the Partner - Prepares the logistic requirements for Partner's meetings (in-house, on-site, and teleconference) - Coordinates with HR and/or Travel Management tor Partner's travel logistics Communications: - Answers/screens/places phone calls - Handles incoming and outgoing Partner's letters and documents - Drafts correspondences as required by Partner - Reviews, proofreads, and edits documents developed for Partner's signature
Accounting » Accounts Receivable
Experience: 2 - 5 years
Preparing Aging Creating Invoice Handling Cash and Checks
Project Management » Airtable
Experience: Less than 6 months
Customer Support
Experience: 2 - 5 years
Office and Administration » Email Management
Experience: 5 - 10 years
Office and Administration » Travel Planning
Experience: 2 - 5 years
Office and Administration » Power BI
Experience: Less than 6 months
Coaching » Credit Repair » Risk Analysis
Experience: 6 months - 1 year
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City, Metro Manila
- Tests Taken
- IQ
- Score: 105
- DISC
- Dominance: 47
- Influence: 31
- Steadiness: 7
- Compliance: 15
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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