Phone Chat and Email CSR | B2B and B2C Appointment Setter, Cold Caller

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Overview

Looking for full-time work (8 hours/day)

at $6.69/hour ($1,280.00/month)

Bachelors degree

Last Active

June 11th, 2026 (yesterday)

Member Since

October 2nd, 2019

Profile Description

I am a dedicated Customer Service and Sales professional with over 12 years of experience in e-commerce, technical support, and team leadership. My background is defined by high reliability (100% attendance) and a proven ability to exceed KPIs.

Most recently, at Aetrex, I served as a Product Knowledge Champion, where I mastered the Shopify ecosystem to manage orders, tracking, and personalized customer recommendations. I am highly proficient in industry-standard tools, including Zendesk, Zoho CRM, Salesforce, Shopify, Klaviyo, and Yotpo.

My Core Strengths:

E-commerce Mastery: Expertise in order fulfillment, refunds, and logistics within Shopify and Gorgias-style environments.

Communication: Fluent in English with a focus on warm, clear, and empathetic support via email, chat, and phone.

Technical Proficiency: Skilled in managing complex databases and CRM workflows to ensure no customer inquiry is missed.

Leadership: Former Operations Team Lead with a focus on quality coaching and process improvement.

I am looking for a long-term role where I can help a growing brand provide world-class support to its customers.