Maria

Operations & CRM Expert (WordPress, GHL, Kartra, KLEQ) | 12+ Yrs Admin & Custome

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Overview

Looking for full-time work (8 hours/day)

at $5.82/hour ($1,120.00/month)

Bachelors degree

Last Active

June 16th, 2026 (10 days ago)

Member Since

August 8th, 2019

Profile Description

I am a seasoned Operations, Administrative, Customer Support, and CRM Specialist with over 12 years of hands-on experience helping businesses streamline their workflows, optimize their client pipelines, and deliver world-class customer service. My career bridges the gap between high-level technical systems management and day-to-day business operations.
Instead of forcing you to jump between different apps, I specialize in connecting your front-end web presence with your back-end tools so your business runs like a well-oiled machine. Whether you need to build high-converting marketing funnels from scratch, produce engaging visual and video content, connect your WordPress website to an automated follow-up system, or find a reliable professional to manage your daily administrative load, I’ve got you covered.

Core Tech Stack & Expertise:
CRM, Funnel, & Automation Architecture: GoHighLevel (GHL), Kartra, Kleq, Ontraport, 1XCRM, and WordPress. Designing end-to-end, high-converting funnel pages, landing pages, and web forms that connect seamlessly with automated back-end marketing workflows.

Content Creation & Visual Design: CapCut and Canva. Crafting engaging social media content, professional marketing graphics, and polished video edits to elevate your brand's digital presence.

Operations, Project Management, & SOPs: Standard Operating Procedure (SOP) development, technical documentation, and workflow organization using Asana, Trello, and Notion.

Customer Experience & Helpdesk Systems: End-to-end customer service management, technical troubleshooting, and ticketing workflows using Zendesk and Freshdesk.

What I Bring to Your Team:
12+ Years of Proven Reliability: With a solid background spanning complex business process environments and independent virtual assistant services, I know how to adapt quickly to your unique business goals.

Full-System Efficiency: I don't just complete tasks; I build systems. I handle everything from your marketing front-end building custom funnel pages and creating the content that populates them to your operational back-end, designing automated workflows that link your web presence to your CRM.

Seamless Communication: I serve as a trusted bridge between your marketing technology, internal operations, and your front-facing customer relationships, ensuring nothing falls through the cracks.

If you are looking for an accountable, strategic partner to take the operational, creative, and technical weight off your shoulders so you can focus on scaling, let’s connect!

Send me a message to discuss how we can optimize your systems today.

Top Skills

E-Commerce » Ebay » Customer Support

Experience: 5 - 10 years

My experience in customer support has been a rewarding journey of problem-solving, relationship-building, and continuous learning. I've honed my skills in active listening, empathy, and clear communication, enabling me to effectively address a wide range of customer inquiries and concerns. I'm proficient in various support channels, from email to chat and social media, adapting my communication style to suit each platform and individual customer needs.

Customer Support » Email Support

Experience: 10+ years

My email support skills encompass more than just responding to inquiries; I excel at crafting clear, concise, and professional communications that resolve customer issues efficiently and effectively. I'm proficient in managing high email volumes, prioritizing urgent requests, and maintaining consistent response times. My experience includes ticket management, troubleshooting, communication, escalation, documentation, and process improvement.

Office and Administration » Executive Assistance

Experience: 5 - 10 years

I'm a highly organized and proactive executive assistant, adept at anticipating needs and solving problems strategically. My skills encompass advanced calendar management, confidential information handling, and project support, allowing me to be a trusted advisor and invaluable asset to the executive team. The fast-paced environment is challenging yet incredibly rewarding, fostering continuous professional growth.

Other Skills

Professional Services » Management Services » Administrative Management

Experience: 5 - 10 years

My administrative management skills are built on a foundation of efficiency, organization, and attention to detail. I'm proficient in managing multiple tasks simultaneously, prioritizing effectively, and consistently meeting deadlines. My experience includes calendar management, record keeping, project coordination, communication, and data entry and management, among other tasks. My commitment to accuracy, organization, and proactive problem-solving makes me a highly effective administrative manager.

Office and Administration » Personal Assistant

Experience: 5 - 10 years

As a Personal Assistant, I've handled diverse responsibilities, always adapting to individual needs. Key skills include managing calendars and travel, handling communications, planning events, and maintaining confidentiality. I'm adaptable and build strong, trusting relationships.

Basic Information

Age: 35

Gender: Female

Website: Sign Up with Pro Account to View

Address: Taguig, Metro Manila

Tests Taken: IQ
Score: 116: DISC
Dominance: 39
Influence: 37
Steadiness: 12
Compliance: 12: English
B2(Upper Intermediate)

Government ID: Sign Up with Pro Account to View

“I have found someone who is smart, has a great work ethic and is easy to work with.”