With over 7 years of hands-on experience in the Amazon marketplace and an additional 5 years in the BPO industry, I’ve held diverse roles including Customer Service, Technical Support, Retention Specialist, Sales Support, and Back-Office operations. I’ve also spent the past 6 years successfully working in remote, home-based roles, making me a seasoned and reliable virtual professional.
Qualifications:
Proficient in a wide range of tools and platforms, including Zendesk, ClickUp, Slack, Helium10, Jungle Scout, Viral Launch, SellerLegend, G Suite (Drive, Gmail, Sheets, Docs, Meet), Microsoft Office (Word, Excel, Outlook), Net Conferencing, and Zoom. I have a strong command of English with excellent verbal, written, and transcription skills, and I’m a touch typist with speeds of 60+ WPM and 95 accuracy.
Experienced in managing e-commerce platforms such as Amazon and Shopify. Skilled in Product and Keyword Research, PPC Optimization, Supplier Sourcing, Inventory Forecasting, and Logistics Coordination. I excel at task prioritization, efficient resource management, and meeting tight deadlines. Highly detail-oriented, accurate in data entry, and effective at building strong working relationships with tea
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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