Hi, I'm Justine — an Operations and Project Coordinator with 8 years of progressive experience supporting business operations, systems implementations, and process documentation for distributed teams.Over 8 years with one company, I advanced through five roles — from account operations to executive support to leading a remote team of 15+ by coaching their Team Leaders directly. Most recently, I worked independently as an Implementation & Special Projects Coordinator, managing ERP configurations, system testing (UAT), and process rollouts end-to-end with minimal oversight.What I bring to your team:
• Project & Program Coordination — Tracking timelines, milestones, and deliverables across multiple initiatives, and keeping stakeholders aligned through clear, regular status updates.
• Systems Implementation & UAT — Hands-on experience testing and validating Odoo ERP updates, auditing configurations, and coordinating rollout with internal teams and outside vendors.
• SOP & Process Documentation — Building clear, step-by-step SOPs and workflow documentation that reduce errors and bottlenecks for distributed teams.• Client & Account Onboarding — Setting up corporate profiles, configuring account/portal access, and coordinating clean handoffs between departments.
• Regulatory Compliance — Experienced supporting U.S. federal compliance frameworks (DOT, FMCSA Clearinghouse, OSHA, HIPAA-aligned workflows); comfortable learning and adapting to other regulatory environments.
• Cross-Functional & Remote Team Leadership — Proven track record coordinating between operations, customer teams, and vendors, and directly leading a 15-person remote team.
Tools: Odoo ERP, Microsoft 365 (Excel, Outlook, Teams, OneDrive),
I work well independently, take ownership of trackers and deliverables without needing close supervision, and I'm comfortable coordinating across time zones for clients anywhere. Available to start immediately — happy to discuss how I can support your operations.
Experience: 5 - 10 years
8 years of progressive experience, transitioning into an independent operational coordinator managing multi-state corporate platform workflows.
Experience: 5 - 10 years
Managed senior B2B escalations and account adjustments while leading a distributed operational team of 15+ members by directly managing their team leaders.
Experience: 5 - 10 years
Background providing high-level administrative partnership to C-suite executives and corporate safety accounts. Highly organized in schedule synchronization, calendar management, and handling sensitive corporate priorities with zero oversight.
Experience: 5 - 10 years
Expert in managing high volume, professional B2B corporate communications using Microsoft Outlook. Skilled in delivering clear, service-focused updates across multiple international time zones.
Experience: 5 - 10 years
Proficient in utilizing spreadsheets for daily data collection, verification workflows, and maintaining operational trackers. Experienced in auditing data accuracy to ensure seamless cross-functional process handoffs.
Experience: 5 - 10 years
Expert in reinforcing compliance data integrity under strict U.S. federal and industry safety frameworks, including DOT (49 CFR part 40), FMCSA, OSHA, and HIPAA.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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