Virtual assistant, technical helpdesk, chat support

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

January 20th, 2025 (today)

Member Since

July 27th, 2017

Profile Description

I have over 12 years of extensive experience in customer service roles. At Straight Talk, I worked as a Customer Service Representative for 6 years and 8 months. In this role, I was responsible for assisting customers with their mobile service inquiries, addressing technical issues, handling billing inquiries, and troubleshooting service problems. I also became proficient in managing a high volume of calls, maintaining professionalism in challenging situations, and ensuring that customers’ issues were resolved efficiently and effectively. After that, I transitioned to working as a Technical Helpdesk at UnitedHealthcare for 5 years and 8 months, providing technical support to the member portal or website. I was responsible for diagnosing and resolving technical issues. My experience included guiding users through technical problems such as login issues, password reset, and website navigation, also ensuring that sensitive health data was secure, and adhering to HIPAA compliance standards. Both roles at Straight Talk and UnitedHealthcare honed my ability to resolve customer issues efficiently, whether related to technical difficulties or service inquiries.