Geoffrey
Associate Manager & Technical SME | Specialized in Technical Documentation, Serv
Verified
Overview
Looking for part-time work (5 hours/day)
at $25.18/hour ($3,000.00/month)
Bachelor's degree
Last Active
May 28th, 2026 (16 days ago)
Member Since
May 20th, 2026
Profile Description
I am currently an Associate Manager at Accenture. I started as a Network Operations Center (NOC) Engineer who handles monitoring and responding to alerts. I was groomed to become an Infrastructure Technology implementer, talking with clients at the first stage of a new partnership. I added to my portfolio the Cloud and Global Service Delivery expertise. Apart from being a technical person, I have plenty of experience in high-level implementation governance and technical documentation. My experience as a VPN Engineer in Cisco TAC has been my edge because, most of the time, I am the Subject Matter Expert in VPN site-to-site for my clients. Colleagues seek me out to help them explain complex technical architectures to non-technical people. I apply that same skill to write white papers for my clients. My writing skills add value to clients through the implementation of playbooks and Root Cause Analysis (RCA) reports. At the end of each rollout, I write the business communications sent out to clients and stakeholders.
Top Skills
Marketing » Content Creation » Technical Writing
Experience: 5 - 10 years
Years of Technical Documentation for IT: I have authored a 57-article technical Knowledge Base that became the primary training resource for regional support teams.
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
I have experience working as a shift lead managing a team of network engineers in a Network Operations Center setup.
Other Skills
Cloud Services » Azure » Networking - Load Balancer
Experience: 2 - 5 years
Software » Databases » ServiceNow
Experience: 5 - 10 years
I have used ServiceNow for workload and backlog management, CMDB, requests, incidents, and change management.
Customer Support » IT » IT Asset Management
Experience: 2 - 5 years
I have 3 years of experience leading the decommission project of Cisco Network devices. I have led a team of network engineers to properly remove a Cisco device from the network until it is ready for an e-waste disposal.
Office and Administration » AI Tools
Experience: 2 - 5 years
MS-Copilot AI Leverage: Utilized for generating, revising, reviewing, and publishing technical standards documents. Drafting, revising, and validating network configuration codes in CLI for Cisco and FortiGate devices. Data Analysis through MS Excel and Copilot.
Basic Information
- Age
- 48
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Taytay, Rizal
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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