Ellejane

E-commerce Operations VA | Customer Support | Order Management | Inventory Track

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Overview

Looking for full-time work (8 hours/day)

at $2.84/hour ($545.44/month)

Bachelor's degree

Last Active

June 27th, 2026 (yesterday)

Member Since

April 23rd, 2026

Profile Description

I'm Elle, an E-commerce Operations Virtual Assistant. I've spent nearly two years supporting the daily operations of an online store, and I'm now looking to help other e-commerce businesses do the same remotely. I help business owners stay on top of customer support, orders, inventory, product listings, supplier coordination, and the everyday tasks that keep an online store running smoothly, so they can spend more time on growing their business.

For nearly 2 years, I've been actively involved in the daily operations of an online store, where I handled 50+ customer inquiries daily across Facebook, TikTok Shop, and Shopee. I managed customer concerns, order updates, refunds, returns, and delivery-related issues while maintaining professional and customer-focused communication.

In addition to customer support, I monitored inventory for 100+ products, identified items that required restocking, sourced potential suppliers, coordinated inventory replenishment, maintained product listings, and supported financial record-keeping. I also communicated regularly with logistics providers including J&T Express, Shopee Express, and Flash Express regarding shipment concerns, delivery issues, and order tracking.

To support sales and customer engagement, I conducted live selling sessions for 3–4 hours daily, answered customer questions in real time, showcased products, and promoted offerings through online communities to help increase product visibility and customer interaction.

Through these responsibilities, I helped create positive shopping experiences, maintain organized business operations, resolve customer issues efficiently, and support customer retention through responsive and professional service. My experience has given me a strong understanding of how customer support, inventory management, logistics coordination, and operational efficiency work together to support business growth.

Top Skills

Customer Support » Customer Service

Experience: 1 - 2 years

Managing customer inquiries, resolving issues professionally, and maintaining positive customer experiences through email, chat, and social media support.

Office and Administration » Administrative Support

Experience: 1 - 2 years

Organizing data, managing inboxes, maintaining records, and supporting daily business operations with accuracy and attention to detail.

Marketing » Sales » Order Management

Experience: 1 - 2 years

Tracking orders, coordinating fulfillment updates, monitoring order status, and ensuring accurate communication throughout the customer journey.

Other Skills

E-Commerce » Inventory Management

Experience: 1 - 2 years

Monitoring stock levels, updating inventory records, and helping maintain accurate product availability across sales channels.

Professional Services » Management Services » E-Commerce Management » Product Listing

Experience: Less than 6 months

E-Commerce » Shopify

Experience: Less than 6 months

Familiar with Shopify store navigation, product updates, order management, inventory monitoring, and basic store administration tasks.

Office and Administration » Data analysis

Experience: 2 - 5 years

Helped manage operations for an online cosmetics business, including inventory tracking, supplier research, TikTok Shop management, and administrative support.

Basic Information

Age: 23

Gender: Female

Website: Sign Up with Pro Account to View

Address: Calintaan, Occidental Mindoro

Tests Taken: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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