Francesca

Customer Support & Technical VA | Zendesk | SaaS | 15+ Years Experience

70 ID PROOF
Verified
contact
mark as hired

Overview

Looking for any work (8 hours/day)

at $6.64/hour ($1,264.00/month)

Bachelor's degree

Last Active

April 16th, 2026 (65 days ago)

Member Since

April 8th, 2026

Profile Description

I have over 15 years of experience in customer service and technical support, including supporting SaaS platforms and handling B2B clients.

I specialize in managing customer support across email, chat, and phone, ensuring fast resolution and a high level of customer satisfaction. I also have experience troubleshooting technical issues, providing remote support, and managing tickets using Zendesk and other helpdesk systems.

I can help your business with:
- Customer Support (Email, Chat, Phone)
- Technical Troubleshooting (Software, Setup, Connectivity)
- Zendesk / Helpdesk Ticket Management
- Remote Support (TeamViewer, Zoom)
- Admin Tasks and Documentation

I am reliable, detail-oriented, and comfortable working independently. I take full ownership of tasks and ensure that work is completed accurately and on time.

I am available to start immediately and open to long-term work.

Top Skills

Customer Support » Email Support

Experience: 5 - 10 years

Customer Support » Technical Support

Experience: 10+ years

Customer Support » Customer Service

Experience: 10+ years

Other Skills

Customer Support » Chat Support

Experience: 2 - 5 years

Office and Administration » Email Handling

Experience: 10+ years

Office and Administration » Google Workspace

Experience: 2 - 5 years

Office and Administration » Microsoft 365

Experience: 5 - 10 years

Video Editing » Apple Imovie

Experience: 2 - 5 years

Office and Administration » Email Management

Experience: 5 - 10 years

Software » API Integration

Experience: 2 - 5 years

Software » Databases » SQLite

Experience: Less than 6 months

Basic Information

Age
37
Gender
Female
Website
Sign Up with Pro Account to View
Address
San Juan CIty, Metro Manila
Tests Taken
IQ
Score:  114
Government ID
Sign Up with Pro Account to View

“Two superstars...took my business into the realm”

Karen McDonald

SEE MORE REAL RESULTS

“The more I stepped away from it, the more successful our Chanel became!”

- Jim Orr

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »