Charlene

Operations Trainer | Process Improvement | CRM & Fleet Operations Specialist

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Overview

Looking for any work (5 hours/day)

at $6.69/hour ($800.00/month)

Associates degree

Last Active

June 5th, 2026 (7 days ago)

Member Since

March 11th, 2026

Profile Description

I’m an Operations Trainer with 6+ years of experience in customer support, training, and operational process management. I help businesses streamline workflows, train teams, and improve performance by establishing clear processes and leveraging data-driven insights.

Experienced in fleet operations support, repair approvals, workflow monitoring, and documentation using AutoIntegrate, Holman, and eRepair. Skilled in CRM platforms like Zendesk and Salesforce, with strong expertise in SOP creation, QA monitoring, and performance coaching.

Detail-oriented, process-driven, and experienced working with remote teams and global clients. I'm ready to help optimize your operations and keep your team running efficiently.

Top Skills

Office and Administration » Data Entry

Experience: 2 - 5 years

Office and Administration » Google Workspace

Experience: 2 - 5 years

Coaching » Training and Development

Experience: 2 - 5 years

Handled coaching sessions with trainees for a telco and automotive programs.

Other Skills

Marketing » CRM » Zendesk

Experience: 1 - 2 years

Strong background in Zendesk (I have helped manage SMS/Email Queues for my previous team, and created macros to help everyone with responses)

Office and Administration » Email Handling

Experience: 5 - 10 years

Office and Administration » Email Management

Experience: 5 - 10 years

Customer Support » Customer Service

Experience: 5 - 10 years

Marketing » CRM » Salesforce

Experience: 1 - 2 years

Office and Administration » Microsoft Power Point

Experience: 2 - 5 years

Software » APPSHEET

Experience: Less than 6 months

Led the creation of Activity Tracker using AppSheet, one of the programs I am handling

Website Builder » Google Sites

Experience: 1 - 2 years

Basic Information

Age
27
Gender
Female
Website
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Address
Makati, Zamboanga del Sur
Tests Taken
None
Government ID
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