Shiella

Customer Service Representative| Insurance Verification Specialist| DentalVA | U

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Overview

Looking for any work (8 hours/day)

at $5.82/hour ($1,120.00/month)

Bachelor's degree

Last Active

June 27th, 2026 (yesterday)

Member Since

January 19th, 2026

Profile Description

I am a Customer Service Representative with experience supporting US healthcare and dental providers. I handle inbound calls and assist with eligibility and benefits verification, claims status inquiries, and prior authorization requests. My work focuses on helping dental providers get accurate insurance information and timely support.

I use Salesforce Lightning CRM, Genesys Cloud, MS Teams, and Outlook for call handling, case documentation, and communication with providers. I am used to working in a fast-paced environment that requires accuracy, attention to detail, and proper documentation.

I am an aspiring Dental Virtual Assistant, currently building my career in dental insurance and administrative support. I am available for full-time night shift work aligned with US time zones and open to long-term remote opportunities.

I am reliable, easy to work with, and consistent in following processes. I take responsibility for my work and make sure tasks are completed correctly and on time.

Available immediately—let’s connect!

Top Skills

Customer Support » Phone Support

Experience: 2 - 5 years

Customer Support » Customer Service

Experience: Less than 6 months

Customer Support » Insurance » Insurance Verification

Experience: 2 - 5 years

Assisting providers with dental eligibility and benefits verification for Medicare, PPO, and HMO plans. This includes reviewing annual maximum (copay if there's any), deductibles, waiting periods, accumulations, missing tooth clauses, as well as frequencies and limitations for specific CDT code and if there's a history on file.

Other Skills

Professional Services » Medical Services » HIPAA Compliance

Experience: 2 - 5 years

Ensuring patients’ health information is kept private, secure, and confidential.

Professional Services » Medical Services » Dental Billing

Experience: 2 - 5 years

Assisting dental providers with claim-related inquiries and prior-authorization, including received dates, last processed dates, payment details, and denial reasons, if applicable. In cases of claim denial, additional information and required documentation are also provided.