Ofalyn

Senior eCommerce Support | Disputes & Chargebacks Specialist

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Overview

Looking for full-time work (6 hours/day)

at $6.46/hour ($931.20/month)

Bachelor's degree

Last Active

June 28th, 2026 (today)

Member Since

May 26th, 2017

Profile Description

If you need someone who can handle customer support and protect your revenue, I can help.

I have 8+ years of experience supporting eCommerce brands, managing customer inquiries across email, chat, and social media while resolving disputes and chargebacks through Shopify, PayPal, and Stripe.

I don’t just reply to tickets, I focus on reducing refunds, recovering revenue, and keeping customers satisfied.

Here’s what I can help you with:

Customer support (email, chat, social media)
Dispute & chargeback handling (PayPal, Stripe, Shopify Payments)
Subscription support (cancellations, retention, billing issues)
Order management, refunds, and escalations
Maintaining accurate records and organised workflows

Tools I use:
Shopify, Zendesk, Re:amaze, WooCommerce, Amazon, Slack, Loox, ---------- , Stripe, Paypal, etc.

I’ve worked with stores in jewellery, beauty, pet products, fitness, supplements, clothing, and subscription-based businesses, so I understand different customer behaviours and expectations.

How I work:
Clear, friendly, and professional communication
Fast response times without sacrificing quality
Focus on resolving issues, not just answering messages
Detail-oriented and reliable from start to finish

I’m also QuickBooks and Xero certified, with experience in invoicing and maintaining accurate financial records.