Mark
Executive Virtual Assistant | Customer Support | Appointment Setter | CRM | Admi
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.81/hour ($1,120.00/month)
Bachelors degree
Last Active
July 6th, 2026 (today)
Member Since
October 21st, 2025
Profile Description
Hi! I'm Mark, an experienced Operations and Administrative Professional with over 5 years of experience in customer service, team leadership, appointment setting, sales support, and administrative operations. I help businesses stay organized, improve customer satisfaction, and keep daily operations running efficiently.
Throughout my career, I've led teams of up to 35 agents, managed KPI reporting, workforce scheduling, performance coaching, client communication, and administrative tasks. I have hands-on experience using Google Workspace, Microsoft Office, Google Sheets, Microsoft Excel, Convoso, RingCentral, ViciDial, Primo, and Five9. I'm comfortable managing calendars, handling customer inquiries, maintaining accurate records, preparing reports, coordinating with clients, and supporting business operations.
I'm highly organized, detail-oriented, and committed to delivering accurate, reliable, and professional work. I learn new tools quickly, communicate effectively, and thrive in both independent and collaborative remote work environments.
Here's how I can help your business:
• Virtual Assistance
• Executive & Administrative Support
• Customer Service
• Appointment Setting
• Calendar & Schedule Management
• CRM & Data Entry
• Lead Generation Support
•
• Reporting & Data Analysis
• Operations Support
• Team Coordination
• Client Communication
I take pride in being dependable, proactive, and results-driven. Whether you need someone to support your customers, organize administrative tasks, manage operations, or assist with your day-to-day business activities, I'm ready to contribute and help your business succeed.
I look forward to working with you!
Top Skills
Marketing » Telemarketing » Outbound Sales
Experience: Less than 6 months
Conducted outbound calling, appointment setting, lead qualification, customer follow-up, and sales support across healthcare, insurance, mortgage, solar, and lead generation campaigns.
Customer Support » Customer Service
Experience: 5 - 10 years
Over 5 years of experience providing phone, email, and customer support. Experienced in resolving customer concerns, handling inquiries, troubleshooting issues, and delivering excellent customer experiences.
Office and Administration » Administrative Support
Experience: 5 - 10 years
Experienced in data entry, document management, reporting, scheduling, maintaining records, and supporting daily business operations using Google Workspace and Microsoft Office.
Other Skills
Office and Administration » Data Entry
Experience: 5 - 10 years
Maintained accurate customer records, operational reports, KPI tracking, and databases using Google Sheets and Microsoft Excel with strong attention to detail.
Office and Administration » Google Workspace
Experience: 2 - 5 years
Daily use of Google Sheets, Google Docs, Google Drive, and Google Calendar for reporting, scheduling, collaboration, and administrative tasks.
Virtual Assistant
Experience: 2 - 5 years
Experienced in administrative support, calendar management, email handling, reporting, scheduling, CRM updates, and client coordination. Organized, detail-oriented, and able to work independently in a remote environment.
Human Resources » Workforce Management
Experience: 2 - 5 years
Over 4 years of experience in workforce management, including creating daily schedules, managing agent attendance, monitoring productivity and KPIs, preparing performance reports, and optimizing staffing to meet operational goals. Experienced in workforce planning, break scheduling, performance tracking, and coordinating with clients to ensure service levels and business objectives are achieved. Proficient in Google Sheets, Microsoft Excel, and reporting tools to analyze workforce data and support operational decision-making.
Office and Administration » Team Leadership
Experience: 5 - 10 years
Led teams of up to 35 agents, conducted coaching sessions, monitored KPIs, prepared performance reports, managed attendance, and improved operational performance.
Office and Administration » Executive Assistance
Experience: 2 - 5 years
Supported managers through scheduling, reporting, client communication, workforce coordination, and administrative operations while managing multiple priorities.
Basic Information
- Age
- 29
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Bacong, Negros Oriental
- Tests Taken
- IQ
- Score: 112
- DISC
- Dominance: 18%
- Influence: 19%
- Steadiness: 35%
- Compliance: 28%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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