Fritziel

Customer Support & Operations Specialist| Technical & Admin Support

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.92/hour ($1,120.00/month)

Bachelors degree

Last Active

June 15th, 2026 (3 days ago)

Member Since

October 12th, 2025

Profile Description

Hi, I’m Fritziel — a Customer Support and Operations Specialist with 7+ years of experience supporting US and AU-based telecom and technology companies in fast-paced, high-volume environments.

I specialize in delivering efficient, structured, and reliable customer support while improving backend operations, workflows, and CRM data accuracy. My work goes beyond answering tickets — I help businesses maintain service quality, reduce response delays, and improve operational efficiency.

My experience includes Tier 1 and Tier 2 technical support, Salesforce CRM case management, enterprise-level customer handling, and cross-functional workflow coordination. I’ve worked with Accenture on AU accounts where precision, SLA compliance, and high customer satisfaction were critical to daily performance.

What I can bring to your team:

• High-volume customer support via email, chat, and phone (Tier 1 & Tier 2)
• Salesforce CRM case management, tracking, and data accuracy maintenance
• Technical troubleshooting for telecom and SaaS-related issues
• Order processing, billing support, and account/account lifecycle management
• Workflow documentation, SOP creation, and process improvement support
• Inbox management, scheduling, and administrative coordination
• Reporting, KPI tracking, and operational support for team efficiency

I am highly experienced in working under strict SLAs and KPI-driven environments where accuracy, speed, and accountability are essential. I am comfortable working independently with minimal supervision and consistently deliver reliable, structured output.

I work best with clients who value long-term collaboration, operational consistency, and someone who can handle both customer-facing and backend operational responsibilities.

If you're looking for a dependable Customer Support and Operations Specialist who can help streamline processes while maintaining excellent customer experience, I’m ready to support your business long-term.

Top Skills

Dedicated Support Manager focused on streamlining operations and elevating the client experience. With a background in technical troubleshooting and administrative coordination, I lead support initiatives that prioritize quick resolution times and high satisfaction scores. I specialize in optimizing workflows, managing support tickets, and ensuring clear communication between technical teams and customers to drive long-term loyalty and operational efficiency.

Experience: 5 - 10 years

I provide a seamless blend of empathetic customer service and expert technical troubleshooting. I specialize in translating complex technical issues into clear, actionable solutions for users while maintaining high satisfaction ratings. From resolving software bugs to hardware triage, I focus on reducing ticket resolution times and ensuring a smooth, frustration-free experience for every client.

Experience: 2 - 5 years

I specialize in transforming cluttered inboxes into streamlined communication hubs. With a focus on organization and responsiveness, I handle high-volume email triage, prioritize urgent inquiries, and manage professional correspondence with precision. By implementing efficient filtering systems and maintaining a "zero-inbox" mindset, I ensure that critical communications are never missed and that your professional image remains polished and responsive.

Other Skills

I provide meticulous data processing services with a focus on speed, accuracy, and organization. I am skilled at managing large datasets, performing detailed data entry, and ensuring information is correctly categorized and updated within your systems. By maintaining high standards of data integrity and streamlining processing workflows, I help businesses turn raw information into organized, actionable assets that support smooth day-to-day operations.

Experience: 2 - 5 years

I transform raw data into clear, actionable insights that drive informed business decisions. I specialize in organizing complex datasets, identifying key trends, and presenting findings through easy-to-digest reports. By focusing on data accuracy and logical analysis, I help businesses track performance metrics, optimize operations, and uncover opportunities for growth through a structured, detail-oriented approach.

Experience: 2 - 5 years

I provide fast and highly accurate data entry services with a strict focus on attention to detail. I am experienced in handling high-volume tasks, from database updates to spreadsheet management, ensuring all information is organized and error-free. By maintaining a high standard of data integrity and meeting tight deadlines, I help keep your records consistent and your business operations running smoothly.

I specialize in maximizing productivity through precise calendar coordination and proactive scheduling. I handle complex appointment setting, manage time-zone differences, and resolve scheduling conflicts to ensure a seamless flow for your daily agenda. By maintaining a highly organized and balanced calendar, I protect your time and ensure you stay focused on your most important priorities without the stress of administrative oversight.

I provide comprehensive administrative support to keep your operations organized and efficient. From managing complex documentation to coordinating daily tasks, I focus on streamlining workflows and handling the essential details that keep a business running smoothly. I am dedicated to being a reliable partner, ensuring that all administrative needs are met with high accuracy, a professional tone, and a proactive approach to problem-solving.

Basic Information

Age
29
Gender
Female
Website
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Address
Cebu, Cebu
Tests Taken
IQ
Score:  135
DISC
Dominance: 25%
Influence: 12%
Steadiness: 42%
Compliance: 21%
English
C1(Advanced)
Government ID
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