Appointment Setter, Dispatcher, Customer Support Specialist, GoHighLevel Expert,

Consistently met and exceeded sales goals at Microsoft, HP, and IHG. Successfully closed direct response sales, upgraded services, and offered additional products tailored to customer needs.

Over 15 years of experience handling inbound/outbound calls, email support, issue resolution, and post-sales service. Known for empathy, patience, and going the extra mile for customer satisfaction.

Experience booking appointments for real estate, roofing, and wig sales clients in the U.S. Strong in outbound calling, lead nurturing, and CRM updates.

High call volume outbound experience from campaigns with Microsoft, HP, and recent real estate/roofing roles. Skilled in objection handling and capturing interest quickly.

Generated qualified leads through cold calls, follow-ups, and referrals, particularly in real estate and roofing campaigns. Confident identifying decision-makers and booking discovery calls.

Provided responsive email and phone assistance across multiple accounts. Handled customer inquiries, follow-ups, and order or service-related concerns efficiently.

Eager to learn new CRMs, policies, and product lines. Open to feedback and known for quickly adjusting to client-specific procedures or system updates.

Proficient in using various CRMs to manage pipelines, track leads, log communications, and set tasks. Maintains accurate, up-to-date records to support smooth operations.

Used Salesforce CRM, Outlook, and other Microsoft tools during tenure with tech accounts. Able to navigate, update, and generate insights for sales or support functions.

Worked with U.S. real estate companies and UK companies setting appointments, verifying client details, and supporting sales agents. Familiar with property investment lingo and scheduling needs.

While not a technician, you’ve explained dispatch fees and coordinated service calls for appliance repair and home services—supporting technician schedules and following up with customers.

Accurate in entering client data, call logs, appointment notes, and service statuses across CRMs and internal tools.

Able to quickly learn product details and explain benefits clearly—applied to auto loan, credit card application, tech upgrades, hotel reservations, and specialty items like blankets and wigs.

Works seamlessly with remote managers and global clients. Proactive in updates, scheduling, and reporting—even across different time zones.