Mariel

Part-Time Virtual Assistant | Customer Support Specialist

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Overview

Looking for part-time work (4 hours/day)

at $4.97/hour ($480.00/month)

High school diploma

Last Active

November 18th, 2025 (203 days ago)

Member Since

August 3rd, 2025

Profile Description

I bring over 7 years of experience in the BPO industry, specializing in both customer support and back office operations. Currently, I serve as a Customer Support Supervisor, where I manage team schedules, develop internal templates, and assist with website content updates.
I've supported U.S. clients via phone, chat, and email, and European customers through chat and email using translation tools. My background also includes data entry, documentation, and reporting.
Now offering part-time Virtual Assistant services with expertise in:
> Customer Support (Voice, Chat, Email – U.S. | Chat & Email – EU)
> Admin & Back Office Tasks (Docs, Reports, Data Entry)
> Team Scheduling & Template Creation
> Website Content Coordination & Updates
> CRM & Helpdesk Tools (Zendesk, Freshdesk, etc.)
I'm detail-oriented, dependable, and focused on helping businesses stay organized and deliver consistent, high-quality service.

Top Skills

Customer Support » Email Support

Experience: 5 - 10 years

Customer Support » Chat Support

Experience: 5 - 10 years

Customer Support » Phone Support

Experience: Less than 6 months

Other Skills

Customer Support » Technical Support

Experience: 5 - 10 years

I am well versed in Telco accounts as well as Microsoft products. I can do remote sessions with customers.

Office and Administration » Data Entry

Experience: Less than 6 months

Office and Administration » Transcription » Typing

Experience: Less than 6 months

I am responsible in creating transcripts & summary for client meetings most of the time.

Office and Administration » Team Leadership

Experience: Less than 6 months

I am currently handling a team of 18 people and is responsible for creating schedules and ensuring support quality.

Office and Administration » Microsoft Excel

Experience: 5 - 10 years

Office and Administration » Microsoft Word

Experience: 5 - 10 years

Office and Administration » Data Entry » Encoding

Experience: Less than 6 months

I have an experience with adding system codes for products that are being sold on websites.

Customer Support » Sales Support » Ticket Booking

Experience: Less than 6 months

Office and Administration » Tech-Savvy

Experience: Less than 6 months

Basic Information

Age: 30

Gender: Female

Website: Sign Up with Pro Account to View

Address: Malabon, Metro Manila

Tests Taken: IQ
Score: 134: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”