KYC and CDD Specialist | Skilled in Customer Due Diligence, Enhanced Due Diligen

I have experience using Microsoft Excel to support my Customer Due Diligence (CDD) and compliance tasks. I used Excel to organize and track case progress, manage customer data, and update screening results such as KYC, sanctions, and adverse media checks. I am familiar with basic functions such as sorting, filtering, data entry, and simple formulas to help analyze and manage information efficiently. Excel helped me maintain accurate records, improve workflow tracking, and ensure timely completion of tasks while handling multiple cases in a fast-paced environment.

I have experience in conducting risk assessments as part of Customer Due Diligence (CDD) and compliance processes. My responsibilities included evaluating customer profiles, reviewing KYC documents, and analyzing transactional behavior to determine potential risk levels. I assessed factors such as customer background, source of funds, sanctions screening results, and adverse media findings to identify possible AML risks. Based on my analysis, I assigned appropriate risk ratings and escalated high-risk cases for further Enhanced Due Diligence (EDD) when necessary. This role strengthened my analytical thinking, attention to detail, and ability to make risk-based decisions in line with regulatory and company guidelines.

Experienced in using Jira for project management, task tracking, and team collaboration. Skilled in creating and managing user stories, epics, and sprints to ensure timely project delivery. Proficient in configuring workflows, setting up custom dashboards, and leveraging Jira’s reporting features to monitor progress, identify bottlenecks, and optimize team efficiency

I have strong attention to detail developed through my experience in Customer Due Diligence (CDD) and compliance-related tasks. I carefully reviewed customer information, KYC documents, and screening results to ensure accuracy, completeness, and consistency. My responsibilities included identifying discrepancies, missing information, or potential red flags in customer profiles and transactions. I made sure that all case notes and records were properly documented and aligned with regulatory and company standards. This skill helped me reduce errors, maintain data integrity, and ensure high-quality and compliant outputs in a fast-paced environment.

I have experience in case management within a Customer Due Diligence (CDD) and compliance environment, where I handled and tracked multiple customer cases from initial review through resolution. My responsibilities included reviewing case details, gathering and validating required documents, updating case notes accurately, and ensuring all information was complete before closure. I prioritized cases based on risk level and urgency, escalated complex or high-risk cases to the appropriate teams, and ensured all actions were aligned with AML/KYC policies and SLAs. This experience strengthened my organizational skills, time management, and ability to handle multiple cases efficiently while maintaining accuracy and compliance.

I have experience supporting regulatory compliance as part of my Customer Due Diligence (CDD) role, ensuring that all customer onboarding and review processes align with AML, KYC, and company policies. My responsibilities included verifying customer information, reviewing documentation for completeness and accuracy, and ensuring adherence to regulatory standards before account approval or continuation. I also assisted in identifying potential compliance risks, maintaining proper case documentation, and escalating high-risk or non-compliant cases for further investigation. This experience strengthened my understanding of financial regulations, attention to detail, and ability to follow strict compliance procedures.

I have experience providing email support by responding to customer inquiries, resolving issues, and delivering timely and professional assistance. My responsibilities included handling customer concerns, answering product or service-related questions, processing requests, and escalating complex issues to the appropriate departments when necessary. I maintained a high level of customer satisfaction by ensuring clear communication, accurate information, and prompt follow-up while managing multiple email tickets efficiently. This role strengthened my communication skills, problem-solving abilities, attention to detail, and customer service expertise.

I have experience working as a chat support representative, where I assisted customers in real-time by responding to inquiries, resolving issues, and providing accurate information about products and services. I handled multiple chat conversations simultaneously while maintaining fast response times and high-quality service. My responsibilities included troubleshooting customer concerns, guiding users through processes, escalating complex issues when needed, and ensuring customer satisfaction throughout each interaction. This role helped me develop strong multitasking, communication, problem-solving, and time management skills in a fast-paced environment.

I have experience in basic data analysis within my Customer Due Diligence (CDD) and compliance-related work. I analyzed customer data, transaction patterns, and screening results to identify inconsistencies, risks, and unusual behavior. My responsibilities included reviewing reports from internal systems, organizing case information, and interpreting data from KYC, sanctions screening, and adverse media checks to support risk-based decisions. I used attention to detail and analytical thinking to draw accurate conclusions and ensure compliance with AML policies. This experience helped me strengthen my ability to interpret data, identify trends, and support informed decision-making.

I have experience in social media engagement, where I monitored and responded to comments, messages, and inquiries across different social media platforms. My responsibilities included interacting with customers in a timely and professional manner, addressing concerns, providing accurate information, and escalating issues when needed. I also helped maintain a positive online presence for the brand by engaging with users, managing feedback, and ensuring consistent communication tone. This role developed my communication skills, customer service approach, and ability to handle multiple interactions in a fast-paced digital environment.