Back Office Agent, Ecommerce Chat Support, Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $3.31/hour ($640.00/month)

Associates degree

Last Active

July 14th, 2026 (12 days ago)

Member Since

July 30th, 2025

Profile Description

Customer Service and Sales Professional with over 10 years of experience delivering exceptional support for leading telecommunications accounts, including Safelink, Verizon, and AT&T, through voice, email, and chat channels. Extensive experience in back-office operations, including case resolution, order processing, account management, and documentation while ensuring accuracy and efficiency.

With 1 year of experience in the eCommerce industry as a Customer Support Representative, I have developed expertise in supporting customers throughout their online shopping journey. Proficient in using Shopify, Commslayer, Gmail, Google Sheets, Webtracker, Slack, and other tools commonly used for dropshipping operations and customer communication. Skilled in managing customer inquiries, tracking orders, processing refunds and replacements, coordinating with fulfillment teams, and delivering timely, empathetic support to ensure a positive customer experience.

Demonstrated success as a Sales Representative, consistently meeting and exceeding sales targets through consultative selling, mobile device recommendations, and service plan upselling. Experienced Chat Moderator with a proven ability to maintain community standards, resolve user concerns, and foster positive customer engagement.

Proficient in CRM platforms and productivity tools, with strong communication, persuasive selling, problem-solving, adaptability, and multitasking skills. Recognized for thriving in fast-paced, customer-focused environments while building trust and maintaining high levels of customer satisfaction.