Senior Training Manager with Project Managerment, Executive

Experienced Senior Training Manager with over 6 years in call center operations management, overseeing multiple sites and campaigns. Skilled in driving operational excellence through strategic training programs, process improvements, and team leadership. Proven track record in enhancing agent performance, client satisfaction, and cross-functional collaboration to meet business objectives efficiently.

Over 6 years of experience and led end-to-end training programs across three BPO sites, including onboarding, upskilling, and performance coaching. Developed customized learning content, facilitated workshops, and implemented scalable training strategies that improved agent readiness, compliance, and KPI performance.

Worked closely with senior and executive leadership to support strategic planning, project execution, and business operations. Assisted in preparing executive-level presentations, managing cross-functional initiatives, tracking performance metrics, and streamlining internal processes to drive informed decision-making and organizational efficiency.

Skilled Construction Project Manager with experience in remodeling projects, overseeing end-to-end execution from initial estimate visits to project delivery. Adept at vendor management, contract negotiation, budgeting, and scheduling to ensure projects are completed on time and within budget. Strong track record in coordinating subcontractors, maintaining client relationships, and resolving on-site challenges to achieve high-quality outcomes.

Experienced in supporting and managing sales operations within a BPO environment, driving team performance through targeted training and process improvements. Skilled at coordinating sales campaigns, analyzing performance metrics, and collaborating with cross-functional teams to meet or exceed sales targets. Proven ability to align sales strategies with business goals, optimize workflows, and enhance client satisfaction.

Skilled in creating visually appealing, on-brand graphics and presentations using Canva. Experienced in designing marketing materials, training visuals, social media content, and executive presentations that effectively communicate messages and engage audiences. Able to quickly produce polished designs that align with client branding and project goals.

Experienced in analyzing, documenting, and visualizing business processes to improve efficiency and clarity. Skilled in creating detailed process maps that support training development, operational improvements, and cross-functional alignment. Adept at identifying bottlenecks and recommending actionable solutions to streamline workflows in call center and corporate environments.

Experienced in supporting sales teams through lead generation, qualifying prospects, and managing client communications. Skilled at using CRM tools and data-driven approaches to identify and nurture potential leads, helping drive pipeline growth. Strong background in coordinating between sales and operations teams to ensure smooth handoffs and timely follow-up.

As a freelance Instructional Designer, I specialize in developing engaging, interactive training courses using Articulate Storyline and Articulate 360. I create clear, learner-focused content that drives measurable outcomes, from course structure to multimedia integration. Additionally, I design polished pitch decks and executive presentations that effectively communicate key messages and support client objectives, helping secure stakeholder buy-in and leadership approval.