Gherold
Customer Support & Technical Support Specialist | Travel, E-commerce & Insurance
Overview
Looking for any work (8 hours/day)
at $5.04/hour ($960.00/month)
High school diploma
Last Active
June 13th, 2026 (8 days ago)
Member Since
July 15th, 2025
Profile Description
I am a dedicated Customer Support and Technical Support Specialist with several years of experience handling travel, e-commerce, insurance, and technical support accounts in the BPO industry. I specialize in assisting customers with inquiries, resolving issues efficiently, and providing clear and professional communication.
I have experience handling bookings and reservations, order concerns, refunds, account verification, insurance policy inquiries, billing concerns, and technical troubleshooting. I am comfortable using CRM systems, documenting interactions accurately, and maintaining high customer satisfaction while meeting performance targets.
I am detail-oriented, reliable, and adaptable in fast-paced environments. I am eager to help businesses provide excellent customer service and create positive customer experiences.
Top Skills
Customer Support » Email Support
Experience: 1 - 2 years
● Assisted customers with basic to intermediate technical issues and system troubleshooting. ● Guided users through step-by-step solutions to resolve technical concerns. ● Documented issues and resolutions accurately in the system. ● Delivered clear, patient, and professional technical support to ensure customer satisfaction
Customer Support » Technical Support
Experience: 1 - 2 years
● Assisted customers with basic to intermediate technical issues and system troubleshooting. ● Guided users through step-by-step solutions to resolve technical concerns. ● Documented issues and resolutions accurately in the system. ● Delivered clear, patient, and professional technical support to ensure customer satisfaction
Customer Support » Phone Support
Experience: 2 - 5 years
● Handled customer inquiries related to travel bookings, reservations, and account concerns. ● Assisted customers with itinerary changes, cancellations, and travel-related issues. ● Maintained accurate records and provided timely, high-quality customer support. ● Ensured customer satisfaction by following company policies and service standards.
Other Skills
Customer Support » Chat Support
Experience: 6 months - 1 year
Customer Support » Insurance
Experience: 1 - 2 years
● Assisted clients with inquiries about life insurance policies, coverage details, premiums, and benefits. ● Processed policy applications, updates, reinstatements, and cancellations accurately and efficiently. ● Clearly explained policy terms, riders, beneficiary details, and claims procedures to clients. ● Handled billing concerns, payment arrangements, and account maintenance.
Customer Support » Ecommerce » Ebay
Experience: 6 months - 1 year
● Assisted buyers and sellers with order issues, returns, refunds, and disputes. ● Resolved account-related concerns such as restrictions, suspensions, and verification. ● Delivered accurate guidance to customers regarding eBay policies, listings, payment procedures, and shipping processes. ● Documented interactions accurately and followed compliance and quality standards. ● Maintained high customer satisfaction while meeting performance metrics.
Basic Information
- Age
- 24
- Gender
- Male
- Website
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- Address
- Tests Taken
- None
- Government ID
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“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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