I am motivated and detail-oriented aspiring E-commerce Virtual Assistance with experience in chat support, sales, customer service, and administrative tasks. Skilled in handling customer inquiries, order processing, product posting, data entry, and online communication. fast learner with strong organizational skills, time management, and the ability to work independently in a remote environment. Passionate about helping business grow through excellent customer support and efficient online store management.

I WEAR MANY HATS! I HAVE MORE THAN 1 YEAR OF WORKING AS A PROFESSIONAL EBAY DROP SHIPPER USING DIFFERENT TOOLS AND STRATEGIES AND I KNOW EVERYTHING ABOUT EBAY FROM DIFFERENT ANGLES EVEN IF MANUAL OR WITH SOFTWARE, AND PRODUCT RESEARCHING TOOLS OR MANUAL PRODUCT RESEARCHING. I CAN MANAGE YOUR STORE AND I CAN HANDLE EVERYTHING. I AM A ONE-STOP WOMAN THAT YOU NEED IN YOUR STORE. I HELP E-COMMERCE BUSINESS OWNERS AND I AM AN EXPERT IN CUSTOMER SERVICE. I DELIVER HIGH-QUALITY SOLUTIONS THAT DRIVE RESULTS AND ENSURE EVERY PROJECT EXCEEDS EXPECTATIONS.
WHAT YOU CAN EXPECT:
* Professionalism & Top-Notch Results: I deliver high-quality, reliable results that drive success.
* Meticulous Attention to Detail: Every project is handled with precision and care.
* Transparent Communication: Clear, consistent communication from start to finish.
* Long-Term Relationships: I aim to build lasting partnerships that benefit your business for years to come.
* Deliver Real-time Support with Live Chat
* Assist customer’s needs with product selection, order placement, replacement, returns, shipping, and resolutions.
* Manage all online orders accurately track and report order progress, follow up, and handle all customer queries.
* Responsible for building positive interactions and relationships with customers and communicating across email, phone, and live chat with excellent clear and concise communication skills.
* Assist in maintaining the company’s social media messages, and attending to all customer inquiries.

7 years as an E-commerce/Dropshipping VA and 2 years in Amazon online arbitrage.

I have excellent attention to detail and I can understand and follow instructions very well. I'm a fast learner, smart-working, meticulous, and efficient.

I'm able to take on new work immediately and look forward to speaking with you. I am negotiable on price and always up for a challenge. I am eager to help and look forward to serving you!

Hello, I have almost 2 years experience on e-commerce industry. I do keyword research, product posting, product title creation, listing improvement and such on eBay, Etsy and Amazon.

I was part of a BPO industry as call center agent skilled in customer service, handling inbound and outbound calls, resolving customer concerns, processing transactions, and maintaining high customer satisfaction through effective communication and problem-solving. Set up shopify store and Product listing.

With 1 year of hands-on experience in eCommerce, I have worked as an eBay and Shopify Product Researcher and Product Lister. My responsibilities include researching profitable and trending products, creating accurate product listings, monitoring competitors, and helping store owners find products with strong sales potential.

If you're looking for a trusted and reliable Virtual Assistant who follows instructions and genuinely cares about helping your business succeed, why not give me the opportunity to work with you?

I have the experience and training needed to assist with your daily eCommerce tasks so you can focus on more important aspects of growing your business.

I have experience using tools such as Easync and ZIK Analytics to research winning products, analyze competitors, and identify market trends. I also assist with product sourcing by finding reliable suppliers that offer competitive pricing. In some projects, clients already have products they want to sell, and I help find more affordable suppliers to maximize profit margins.

Aside from product research and listing, I also have experience in data entry and web research. One of my projects involved researching dental clinics across the United States and organizing the information into Excel spreadsheets based on my client's instructions. This required accuracy, attention to detail, and strong organizational skills.

I am detail-oriented, dependable, and easy to work with. I follow instructions carefully, communicate clearly, and always strive to complete tasks accurately and on time. I am also willing to learn new tools, systems, and processes to better support my clients and their businesses.

My goal is simple: to help make your life easier, save you time, and help your store find and sell profitable and trending products.

Let's work together and grow your business!

Skills & Tools

eBay Product Research
eBay Product Listing
Shopify Product Listing
Amazon SellerAmp
Product Sourcing
Supplier Research
Competitor Analysis
ZIK Analytics
Easync
Data Entry
Web Research
Microsoft Excel
Google Sheets
ChatGPT
Customer Support (Basic)

Hi! I’m Jonna, an E-Commerce Customer Support & Operations VA with 6+ years of experience supporting online stores.

I help e-commerce businesses handle customer inquiries, manage orders, and resolve issues quickly—while minimizing refunds and keeping operations running smoothly.

Here’s how I support your business:
*Handle 30–50+ daily inquiries (email, chat, phone) with fast and professional responses
*Manage order tracking, delays, and fulfillment coordination
* Resolve refunds, returns, and disputes with a focus on customer satisfaction and retention
*Support Shopify, Amazon, eBay, and Shopee store operations
*Keep records organized and ensure accurate data across systems

I understand how important fast response times, clear communication, and smooth order flow are to maintaining a strong customer experience.

If you’re looking for someone who can not only support your customers but also help keep your operations organized and efficient—I’d be happy to help.

Let’s work together.

I help business owners manage their online stores on repetitive tasks so they can focus on growing their business.

I help entrepreneurs manage and optimize their online stores through Etsy, Ebay, and Shopify by product listing, keyword management, and product research. Perform basic editing including, adjusting brightness, cropping, enhancing image quality using canva. Organize your file using g-drive.

Product listing optimization
-Craft SEO-optimized titles
-Write well-formatted descriptions
-Upload products with fully optimized tags
-Structure listings for maximum visibility

Keyword Research
-Find high-ranking, low-competition keywords
-Increase traffic and product visibility
-Use real data for product listing

Admin Tasks:
-Manage product data and inventory record
-Customer support

I can also do:
Image Editing (Canva,Photoroom)
-Adjust brightness & lighting
-Crop and enhance quality
-Improve overall visual appeal

Send me a message today and let’s start working to grow your business.

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I am a dedicated and hardworking professional with strong attention to detail and a passion for delivering high-quality work. I am reliable, organized, and committed to meeting deadlines. I enjoy learning new skills and adapting to different work environments. My goal is to contribute positively to every project I handle and build long-term professional relationships.

Specializes in: Administrative Support, Data Entry & Data Encoding, Records & Documentation Management, Spreadsheet & Digital File Organization, Product Listing & Product Research, eBay Listing Management, SEO & Title Optimization, Product Description Writing , Inventory Management, Order Processing, Store Management, Uploading Listings, Order Tracking, Refunds & Returns, Repricing, Customer Support

As a detail-oriented, tech-savvy E-commerce Virtual Assistant, I specialize in streamlining backend logistics and elevating customer experiences across Amazon, Shopify, and eBay. I thrive in dynamic digital environments, bringing a unique blend of analytical insight and operational expertise to help online brands scale efficiently. My primary focus is to eliminate operational friction for business owners, transforming daily storefront management into a seamless, profit-driven engine.

I bring a proven track record in full-cycle online store management, with core competencies centered around strategic listing optimization and precise inventory control. By enhancing product visibility and search rankings, I actively drive organic traffic to your store while maintaining strict stock flow to prevent costly supply chain disruptions. Furthermore, I excel at transforming raw sales data and performance metrics into actionable growth strategies that optimize overall store health.

Beyond the numbers, I am deeply committed to protecting and building your brand's reputation. By delivering exceptional, proactive customer service, I resolve inquiries swiftly and turn first-time buyers into loyal brand advocates. I stay continuously attuned to shifting marketplace algorithms, changing e-commerce policies, and emerging consumer trends to ensure your storefront remains highly competitive and compliant.

Ultimately, I view myself as a strategic growth partner. By taking full ownership of your daily store operations, I free up your valuable time so you can focus entirely on high-level vision and scaling. Whether you are looking to optimize an existing Shopify store, expand your footprint on Amazon, or streamline your eBay channels, I am ready to bring the dedication and technical execution required to unlock your store’s full potential.

Hi! I'm ----------- ----------- -----------, a dedicated Virtual Assistant with 3 year of experience in providing efficient support to e-commerce professionals. As an eBay, Amazon, and Shopify Product Manager, I specialize in optimizing product listings, managing inventory, conducting market research, and enhancing overall store performance. I am committed to helping you increase sales, improve visibility, and streamline your online store operations.

What I Offer:
- Product Listing Optimization
- Inventory Management
- Market and Competitor Research
- Order Processing & Customer Support
- Data Entry & Management
- Performance Monitoring & Reporting

Why Choose Me?
Reliable, detail-oriented, and results-driven with strong communication skills. I am adaptable and quick to learn new tools and strategies. Let’s work together to elevate your e-commerce store and achieve your business goals. Available for part-time or full-time projects.

Experienced and dedicated executive virtual assistant with a proven track record of providing top-notch administrative support to busy professionals. I am highly organized, detail-oriented, and adept at managing complex tasks and projects efficiently. With exceptional communication and problem-solving skills, I strive to exceed expectations and deliver outstanding results. My commitment to confidentiality and professionalism ensures a seamless and productive working relationship with executives.Skills:Administrative Support: Proficient in managing calendars, scheduling meetings, arranging travel, and handling correspondence. Skilled in preparing reports, presentations, and -----------pable of managing email and prioritizing tasks ----------- munication: Excellent verbal and written communication skills, with the ability to interact professionally with clients, colleagues, and stakeholders at all levels. Strong editing and proofreading skills to ensure accurate and polished ----------- anization and Time Management: Proven ability to multitask, prioritize workload, and meet deadlines. Skilled in developing efficient systems and processes to streamline operations and maximize productivity.Problem-Solving: Adept at anticipating and resolving issues proactively. Resourceful in finding creative solutions and adapting to changing priorities or circumstances.Technology Proficiency: Proficient in using various virtual communication and collaboration tools, including email clients, project management software, video conferencing platforms, and cloud-based storage systems.Confidentiality: Deep respect for the confidentiality of sensitive information and a commitment to maintaining privacy and data security.Experience:
2 years Experience as Executive Virtual Assistant.Provided comprehensive administrative support to executives, including managing calendars, scheduling meetings, and coordinating travel arrangements.Prepared reports, presentations, and other documents with accuracy and attention to detail.Handled sensitive and confidential information with utmost professionalism.Assisted in organizing and executing company events and meetings, ensuring smooth operations.Collaborated with tea-----------mbers to optimize workflows and enhance productivityAssisted with general administrative tasks, including managing correspondence, maintaining files, and answering phone calls.Coordinated meetings and events, handling logistics and preparing necessary materials.Conducted research and compiled data for reports and presentations.Managed calendars and schedules, ensuring effective time management for ----------- cation:
Bachelor of Science in Information TechnologyWith my expertise in executive support and dedication to excellence, I am committed to providing exceptional virtual assistance to executives, optimizing their productivity, and enabling them to focus on strategic objectives.

I am very professional in meeting deadlines and have a keen attention to detail and work excellency.