Kathleen
Customer Service|Virtual Assistant|Gaming/Casino
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.31/hour ($832.00/month)
Bachelors degree
Last Active
July 10th, 2026 (today)
Member Since
June 2nd, 2025
Profile Description
I’m a Customer Service Representative with 10 years of experience in the BPO industry, specializing in customer support, technical support, chat support, retention-sales and order manager I always make sure customers feel valued by providing professional and high-quality service.
I have experience working with accounts such as United Airlines (flight reservations using Compass), Amazon Retail (orders, refunds, and delivery support), Verizon US (technical support), and Virgin Mobile UK (sales retention, phone upgrades, troubleshooting). I am also familiar with tools like Salesforce, ICOMS, and other CRM systems.
I am a fast learner, flexible, and passionate about my work. Even if I may be new to your platform, I bring years of experience and strong dedication to my work. I will always give 100% effort to ensure tasks are completed accurately and efficiently.
Top Skills
Marketing » Telemarketing » Inbound Sales
Experience: 2 - 5 years
I previously worked in Sales Retention for a UK-based telecommunications company, assisting customers with orders, service upgrades or changes, processing payments, and resolving concerns to retain customers.
Professional Services » Management Services » Business Management
Experience: 1 - 2 years
I worked as a Business Order Manager, handling customer orders from processing until the successful installation of their broadband service. I also monitored order progress and provided updates via email or phone.
Customer Support » Sales Support » Flight Booking
Experience: 2 - 5 years
I worked as a Customer Service Representative in a flight reservation company, assisting customers with flight bookings, rescheduling flights, providing travel requirements, processing check-ins, and preparing manual fare quotes.
Other Skills
Customer Support » Email Support
Experience: 6 months - 1 year
In addition to chat support for F1, I also managed email support, handling tasks such as provisioning, refunds, subscription upgrades, and multitasking across customer concerns
Customer Support » Chat Support
Experience: 1 - 2 years
I worked as a Chat Support Representative for an online casino and F1, managing 6–8 concurrent chats while providing efficient customer support.
Customer Support » Technical Support
Experience: Less than 6 months
I worked as a Technical Support Representative for a UK-based telecommunications company, assisting customers with technical issues involving tablets, broadband, mobile devices, and accessories.
Basic Information
- Age
- 34
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- San Mateo, Rizal
- Tests Taken
- IQ
- Score: 138
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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