Customer Service/Technical Support Representative/Chat Support/Cold Caller/Appointme

Demonstrated strong leadership and performance, resulting in a promotion to Operations Manager. Successfully supervised and mentored a team of three Virtual Assistants, delegating tasks, monitoring performance, providing training, and ensuring service quality standards were consistently met. Led daily operations, streamlined processes, and contributed to increased productivity, customer satisfaction, and overall business performance.

Managed the day-to-day operations of a Shopify-based eCommerce business, overseeing customer service, order management, supplier coordination, and sales operations. Served as the primary point of contact for customers, handling order inquiries, processing refunds and cancellations, resolving escalated concerns, and conducting outbound calls to ensure customer satisfaction and retention. Worked directly with domestic and international suppliers to coordinate inventory, monitor order fulfillment, address supply chain issues, and maintain smooth business operations. Collaborated closely with stakeholders to improve workflows, optimize operational efficiency, and support business growth.