Sales Admin Support Specialist with expertise in file and inbox management, CRM

Assisted customers with billing inquiries, phone upgrades, and account management, ensuring positive customer experiences. Managed a fast-paced call center environment, handling a high volume of calls daily while meeting service targets. Demonstrated exceptional problem-solving skills, ensuring quick and effective resolutions for customer issues. Excelled in time management, balancing multiple tasks while maintaining service efficiency.

Managed 3-4 simultaneous chat conversations, assisting customers with phone orders, upgrades, and activations. Processed transactions efficiently, ensuring order accuracy and timely resolution of customer concerns. Adapted quickly to system updates, new sales techniques, and process improvements, demonstrating strong flexibility. Developed expertise in upselling and cross-selling to maximize customer retention and revenue growth.

Assisted customers in Chicago, Wisconsin, Minnesota, and Michigan with past-due balances, offering flexible payment arrangements. Negotiated payment terms while ensuring compliance with company policies and maintaining positive customer relationships. Efficiently managed a high volume of customer accounts, ensuring deadlines were met to prevent service disconnections. Thrived in a target-driven environment, consistently meeting and exceeding performance metrics.

I have extensive experience in data entry, specializing in accurate and efficient data processing, validation, and management. With a keen eye for detail and proficiency in tools such as Excel, Google Sheets, and CRM platforms, I ensure data integrity and organization. My experience includes handling large datasets, performing data enrichment, and streamlining workflows to enhance productivity. I am committed to maintaining high accuracy while meeting tight deadlines, making me a reliable asset for data-driven projects.

Managed file and document organization using HubSpot and cloud storage platforms. Provided inbox management, filtering and prioritizing emails for efficient communication. Conducted data enrichment on contacts, updating and verifying CRM records for accuracy. Utilized NeverBounce to validate email addresses and maintain high-quality lead data. Researched and identified LinkedIn profiles of previous participants, analyzing their current and past roles and companies for prospecting potential clients.