Almost 10 years of experience in the logistics industry based in Canada, with a strong background in customs coordination, freight operations, and end-to-end supply chain management.
I worked as a Customs Coordinator for 5 years, responsible for processing all import/export documentation and ensuring smooth cross-border clearance for client shipments. I then transitioned into a Freight/Logistics Coordinator role for 4 years, where I handled truck and container bookings, scheduled pickups, monitored shipment status, and coordinated with carriers using tools such as CargoWise, Canadata, and Scope.
I also served as an Operations Manager for 3 years, managing multiple logistics accounts and overseeing daily operations, ensuring team performance and client satisfaction across all deliverables.
In addition to logistics, I worked as a full-time ESL teacher for 1 year, teaching children from different nationalities during the pandemic, which strengthened my communication and adaptability skills.
I also have experience in the BPO industry, working as a Customer Support Representative for an insurance company and later transitioning to Technical Support for a US-based internet service provider.
Furthermore, I worked in a hosting company as Technical Support, gaining knowledge in domain management, website builders, domain migration, and WordPress.
Alongside my full-time roles, I have part-time experience in B2B and B2C lead generation, supporting outreach, prospecting, and client engagement initiatives.
I am highly adaptable, detail-oriented, and experienced in both operational and client-facing roles across logistics, tech support, education, and sales development.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 1 - 2 years
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