I worked in telemarketing, making outbound calls to potential clients to offer Auto and Home Insurance quotes. My role involved identifying customer needs, explaining policy options, and providing accurate quotes to those interested in securing coverage.

I worked as a Customer Service Representative at Inspiro Relia for two years, where I handled outbound calls and emails to both buyers and sellers for a ticketing account. My responsibilities included processing refunds and replacements in accordance with company policies and guidelines.

I worked as a Customer Service Agent, where I engaged with clients through calls and ensured timely follow-up by sending personalized emails to address their concerns and provide necessary information.

I'm a Customer Service Representative, I focused on active listening to understand customer concerns and provided effective solutions to resolve their issues promptly and professionally throughout my BPO journey.

Phone representative for Virtual Life Insurance.

I worked as a Customer Service Agent in a ticketing account, assisting customers in booking tickets through our third-party vendors. My responsibilities included guiding clients and ensuring accurate transactions, and providing support to enhance their overall experience in StubHub and Viagogo.

I served as Treasurer at Triple A Lending Corporation for two years. My responsibilities included preparing daily summary reports, managing documentation, receiving collections from field collectors, and ensuring timely bank deposits. This role strengthened my attention to detail, organizational skills, and financial integrity.

I have experience in handling emails while simultaneously managing customer calls. Sending emails was a key part of my responsibilities, and I ensured all communications followed company policies and guidelines during my time at Inspiro Relia and Qualfon Call Centers.

-Prospected and qualified leads through cold calling using power dialer. -Collaborated with the marketing team to develop targeted sales materials. -Phone representative that schedules the Appointment to potential leads.

I have experience working on the Norton and LifeLock account, assisting international clients in monitoring and protecting their identities and devices. As a Cyber Safety Agent, We helped clients to protect and monitored themselves against identity theft, malware, ransomware, and threats found on the dark web.

During my practicum, I taught senior high school students, where I was responsible for designing and delivering lesson plans, preparing and grading tests and exams, and overseeing daily classroom activities. This hands-on experience helped me cultivate strong communication skills, classroom management techniques, and a deeper understanding of student learning needs.