An experienced virtual assistant manager, customer service representative, and commercial support specialist. Proficient with administrative tasks, data management, and multi-tasking. Possesses leadership skills, is hardworking, reliable, and enthusiastic towards work. Willing to learn and is receptive to feedback.
Experience: Less than 6 months
Handled calls from eBay sellers in North America and UK. Provided support for site navigation, product listing, shipping, billing, and buyer complaint mediation.
Experience: 5 - 10 years
Worked in the BPO industry for more than 5 years solidifying Customer Service Skills such as effective communication, empathy, and positive scripting amongst others.
Experience: 2 - 5 years
Worked directly with clients toward effective product management.
Experience: 6 months - 1 year
Responds to calls or emails from owners and tenants with their inquiries. Helps deploy contractors for service requests and work orders to resolve maintenance or repair concerns. Handles billing and invoice-related tasks with the Condo or HOA Associations. Works with Condo or HOA Board of Directors to enforce the Association Governing Documents of each respective property that we manage.
Experience: 1 - 2 years
Handled calls from Guests. Assisted with booking, modifying, or canceling hotel room reservations for any IHG-branded hotel worldwide. Suggested travel plans and alternative options if their preferred hotel is fully booked. Offered Loyalty Program enrollment and educated guests of the benefits.
Experience: 6 months - 1 year
Handled calls from corporate owners, partners, and non-profit organizations. Provided support for Microsoft Volume Licensing, software installation, basic troubleshooting, and Microsoft Microsoft 365 management and administration.
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