Susanne

Customer Representative

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Overview

Looking for full-time work (8 hours/day)

at $4.71/hour ($909.09/month)

High school diploma

Last Active

February 23rd, 2025 (472 days ago)

Member Since

November 12th, 2024

Profile Description

With over a decade of experience in the BPO industry, I have developed a strong background in customer service, technical support, and talent sourcing across various industries. I began my career as a billing representative and technical support specialist for a US cable company, assisting customers with inquiries and troubleshooting issues. I then expanded my expertise by providing chat, phone, and email support for Airbnb, followed by customer service roles in the financial technology sector and as a chat agent for an airline company. Additionally, I worked remotely as a sourcing specialist for a US health recruitment company, gaining experience in talent acquisition. Most recently, I was a customer service representative for an e-commerce gifting platform, handling orders and ensuring customer satisfaction. My skills include customer support, technical troubleshooting, billing and account management, recruitment, and e-commerce operations, allowing me to adapt to various roles and provide exceptional service in fast-paced environments.

Top Skills

Customer Support » Technical Support

Experience: 5 - 10 years

Customer Support » Customer Service

Experience: 5 - 10 years

Human Resources » Recruiting » Candidate Sourcing

Experience: 1 - 2 years

Other Skills

Customer Support » Email Support

Experience: Less than 6 months

Customer Support » Chat Support

Experience: Less than 6 months

Customer Support » Phone Support » English Speaking

Experience: 10+ years

Customer Support » Sales Support » Ticket Booking

Experience: Less than 6 months

Basic Information

Age: 34

Gender: Female

Website: Sign Up with Pro Account to View

Address: Valenzuela City, National Capital Region

Tests Taken: IQ
Score: 110: DISC
Dominance: 24
Influence: 8
Steadiness: 43
Compliance: 25: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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