E.A. Bookkeeper and Payroll Associate

Certified Digital Bookkeeper with hands-on experience in payroll processing, reconciliation, financial documentation, and record management. Successfully reduced payroll errors by 70% and maintained high accuracy in compliance-driven environments. Skilled in bookkeeping support, accounts documentation, Excel reporting, and organized financial data management.

Maintained a high-volume outbound calling pace while delivering a friendly, engaging, and professional customer experience. Generated a consistent daily volume of more than 5 high-quality lead transfers, directly contributing to the team's sales pipeline and overall revenue growth Screened and qualified prospective leads efficiently using active listening to address consumer inquiries and confidently overcome initial objections. Exceeded weekly performance benchmarks for both daily outbound call volume and successful, high-converting lead transfers. Ensured data integrity by accurately documenting customer profiles and call outcomes in the system database.

Results-driven Executive Assistant and Telemarketer with experience supporting business operations, workforce growth, and client management in a fast-paced telemarketing environment. At We Connect Telemarketers Philippines, I played a key role in supporting the company's expansion from 4 to 20 active telemarketers by providing executive-level administrative support, recruitment assistance, payroll processing, invoicing, and employee records management. I managed high-volume outbound and inbound calling campaigns, averaging 300+ calls daily to generate leads and maintain client relationships, while consistently meeting productivity targets. My responsibilities also included preparing weekly performance reports, analyzing productivity metrics, conducting quality assurance evaluations through call monitoring, coordinating candidate screenings and interviews, and maintaining confidential employee documentation. Proficient in CRM systems, dialer platforms, reporting tools, and operational processes, I contributed to improving team efficiency, maintaining service quality, and supporting strategic business growth.

Processed payroll for 70+ employees across three branches, ensuring accurate salary computation and timely disbursement. Reduced payroll discrepancies by 70% through improved validation and reconciliation procedures. Maintained organized financial documentation for audit readiness and supported HR functions including recruitment coordination and onboarding documentation.

Experienced in handling medication prior authorizations, insurance eligibility verification, and pharmacy benefit coordination for a U.S.-based healthcare account. Managed high-volume inbound calls while maintaining a 98% Quality Assurance score through accurate documentation and HIPAA compliance. Promoted to Subject Matter Expert (SME) and trained 20+ new hires to improve team performance and case accuracy.