Lalaine
Customer Service Specialist|Phone, Email & Chat Support
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.90/hour ($941.63/month)
Bachelors degree
Last Active
January 30th, 2026 (148 days ago)
Member Since
July 23rd, 2024
Profile Description
Customer Service Specialist | 4+ Years Experience
Multi-Channel Support:
• 4+ years delivering high-volume phone, chat, and
Customer Issue Resolution:
• Expert in account troubleshooting, dispute resolution, escalation management, and risk reduction
• Consistently achieve high CSAT, first-contact resolution (FCR), and customer retention
Tools & Systems:
• Proficient in CRM and ticketing systems (case management, workflow tracking, documentation)
• Strong ability to multitask across multiple platforms with accuracy and efficiency
Core Strengths:
• Active listening and clear communication, strong attention to detail, and proactive problem-solving.
• Recognized for improving operational efficiency, risk mitigation, and customer experience
Top Skills
Customer Support » Healthcare
Experience: 1 - 2 years
Office and Administration » Computer Literacy
Experience: 5 - 10 years
Office and Administration » Time Managment
Experience: 2 - 5 years
Other Skills
Office and Administration » Calendar Management
Experience: Less than 6 months
Office and Administration » Email Management
Experience: Less than 6 months
Office and Administration » Communication
Experience: 5 - 10 years
Office and Administration » Team Leadership
Experience: 6 months - 1 year
Project Management » Trello
Experience: Less than 6 months
Project Management » Asana
Experience: Less than 6 months
Customer Support » Sales Support » Account Retention
Experience: 6 months - 1 year
In my role on Customer Retention, I learned that true retention is built on trust and active listening. I discovered that customers don't just want a quick fix; they want to feel that their feedback is valued and that the company is genuinely looking out for them. I mastered the art of staying calm under pressure and developed a proactive mindset, learning how to spot the early warning signs of dissatisfaction so I could provide support before a problem even escalated.
Coaching » Credit Repair » Risk Assessment
Experience: 6 months - 1 year
Professional Services » Forex Trading » Risk Management
Experience: 6 months - 1 year
As a Risk Reduction Agent, my role was to act as a proactive safeguard for the company. I specialized in spotting 'red flags' and fixing vulnerabilities before they could turn into real problems. This required a constant, careful balance: making sure our customers felt heard and supported while strictly upholding the company’s safety and security regulations. This experience taught me that rules aren't just barriers—they are tools to protect both the business and the people we serve. I learned how to explain complex policies in simple terms, ensuring customers felt taken care of even when I had to implement firm guidelines. Ultimately, I developed a 'preventative mindset' that prioritizes building long-term trust through clear communication, empathy, and high operational standards.
Basic Information
- Age
- 28
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City, Manila
- Tests Taken
- DISC
- Dominance: 13%
- Influence: 7%
- Steadiness: 43%
- Compliance: 38%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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