Steven

Senior Team Manager - Content Acquisition

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Overview

Looking for full-time work (10 hours/day)

at $4.99/hour ($1,200.00/month)

Bachelors degree

Last Active

February 13th, 2025 (499 days ago)

Member Since

May 9th, 2024

Profile Description

As a Senior Team manager in a BPO company I have acquired several skills that helped me accomplish my tasks. Here are my top 3 skills, first is Leadership and
Coaching,
leading diverse and teams in a fast-paced setting. Promoting a culture of collaboration, growth mindset and high performance. Motivating tea ---------- mbers to maximize their potential in achieving and exceeding set key performance goals. Second, Performance Management, setting clear goals and providing timely feedback whenever necessary. Drive process improvement initiatives and provide training that improves efficiency and skills for individuals and the team. Lastly , Problem-solving and decision making, proactively identify issues and resolutions using root-cause analysis techniques to prevent recurrence. Ability to make a sound decision based on feedback and factual data.

Top Skills

Professional Services » Management Services » Bpo Operations Management

Experience: 10+ years

Handling a team of Content Specialists in-charge of acquiring and processing US Court documents. Provides leadership and expert knowledge as a primary resource within Source Acquisition. Utilize an understanding of the information industry, business and customers in the execution of company initiatives.

Project Management » Process Improvement

Experience: 10+ years

Proactively identified, analyzed, and implemented process improvements in the acquisition and transfer of content. Identified gaps in the process through process reviews.

Project Management » Capacity Planning

Experience: 10+ years

Performs monthly calls with stakeholders to forecast the number of files coming in for each type of document. This helps identify how much resources are needed including possible overtime for these files.

Other Skills

Professional Services » Management Services » Call Center Operations Management

Experience: 5 - 10 years

Office and Administration » Stakeholder Management

Experience: 10+ years

Office and Administration » Quality Assurance

Experience: 10+ years

Office and Administration » Data Analytics

Experience: 10+ years

Basic Information

Age
54
Gender
Male
Website
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Address
Tests Taken
None
Government ID
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