Duties and Responsibilities:
• Manages agent schedule and breaks.
• Responsible for data analysis regards to the manpower capacity
• Coordinates directly to the Workforce Director
• Responsible for Call logs and real time analysis regards to the projected calls
• Monitors all Agents activity and breaks
• Responsible for Billing Recording and client meeting regards to their requirement.
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 5 - 10 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
SEE MORE REAL RESULTSOnlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.