Technical Support Engineer | SaaS & VoIP Specialist | Computer Engineering Gradu

Overview

Looking for full-time work (8 hours/day)

at $4.25/hour ($818.18/month)

Bachelors degree

Last Active

June 8th, 2026 (3 days ago)

Member Since

February 6th, 2024

Profile Description

Reliable Technical Support Engineer and Computer Engineering graduate with professional experience supporting enterprise SaaS clients (Zoom). Unlike standard support agents, I combine strong customer service skills with a technical engineering background to diagnose root causes rather than just following a script.





What I Bring to Your Team:



Technical Support Expertise: extensive experience troubleshooting backend configurations, VoIP/SIP signaling, Zoom Rooms, and calendar integrations (Google/O365) for corporate clients.



Engineering Mindset: Skilled in Root Cause Analysis, determining whether an issue is user-error or a product bug, and validating logs before escalation.



System Knowledge: Familiar with API integrations, Database Management (MySQL), and Network Troubleshooting.



Hardware Proficiency: Experience with embedded systems (IoT), ensuring I understand how software interacts with physical devices.





Tech Stack:



Zoom Backend Administration



VoIP & SIP Protocols



Ticket Management Systems (ServiceNow/ITSM)



C++, Python, SQL Basics





I am looking for a long-term full-time role in IT Support, Tier 1/2 Technical Support, or Junior System Administration. I am highly trainable, eager to learn new tools, and ready to help your customers succeed.